Using knowledge from customers to product innovation and reverse flows decrease: a conceptual model

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F18%3A00101263" target="_blank" >RIV/00216224:14560/18:00101263 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Using knowledge from customers to product innovation and reverse flows decrease: a conceptual model

Popis výsledku v původním jazyce

This study attempts to conceptualise the already existing knowledge that investigates how knowledge (information) from customers is used to innovate products (services).It presents partial results from an extensive systematic literature review. For this study, the seven most suitable papers from the sample of 138 were chosen and thoroughly coded. The whole sample was identified according to a systematic search in WOS and Scopus index databases. The analysis was conducted in Atlas.ti. No comprehensive synthesis or empirical research that would specifically focus on the ways and reasons of using knowledge from customers to product and service innovations and to reducing reverse flows was found. Therefore, this study is the first step that will lead to better understanding why, how, when, what and who is gathering the knowledge from customers and why, how, when, and by whom is the knowledge used (if at all). This research is unique in the context of CKM for two reasons. Firstly, it focuses holistically on the studied phenomenon instead of using the only context of one discipline (e.g. Quality Management or Customer Relationship Management). Secondly, it uses the perspective of reverse flows. The proposed conceptual model can be beneficial both for academicians and practitioners. The model will help researchers with future research attempts in the studied context. The practitioners could use the model as a reference that could help them when starting to design how the information and knowledge from customers will be gathered and what should be gathered.

Název v anglickém jazyce

Using knowledge from customers to product innovation and reverse flows decrease: a conceptual model

Popis výsledku anglicky

This study attempts to conceptualise the already existing knowledge that investigates how knowledge (information) from customers is used to innovate products (services).It presents partial results from an extensive systematic literature review. For this study, the seven most suitable papers from the sample of 138 were chosen and thoroughly coded. The whole sample was identified according to a systematic search in WOS and Scopus index databases. The analysis was conducted in Atlas.ti. No comprehensive synthesis or empirical research that would specifically focus on the ways and reasons of using knowledge from customers to product and service innovations and to reducing reverse flows was found. Therefore, this study is the first step that will lead to better understanding why, how, when, what and who is gathering the knowledge from customers and why, how, when, and by whom is the knowledge used (if at all). This research is unique in the context of CKM for two reasons. Firstly, it focuses holistically on the studied phenomenon instead of using the only context of one discipline (e.g. Quality Management or Customer Relationship Management). Secondly, it uses the perspective of reverse flows. The proposed conceptual model can be beneficial both for academicians and practitioners. The model will help researchers with future research attempts in the studied context. The practitioners could use the model as a reference that could help them when starting to design how the information and knowledge from customers will be gathered and what should be gathered.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

<a href="/cs/project/GA16-16260S" target="_blank" >GA16-16260S: Přístup managementu k redukci zpětných toků ve vazbě na spokojenost zákazníků a neustálé zlepšování</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2018

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Societal Impact of Knowledge and Design

ISBN

9788896687116

ISSN

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e-ISSN

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Počet stran výsledku

8

Strana od-do

873-880

Název nakladatele

IFKAD

Místo vydání

Delft

Místo konání akce

Delft

Datum konání akce

1. 1. 2018

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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