Design Principles for Bots Supporting Case-Based Reasoning

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F24%3A00137234" target="_blank" >RIV/00216224:14560/24:00137234 - isvavai.cz</a>

Výsledek na webu

<a href="https://link.springer.com/chapter/10.1007/978-3-031-70418-5_18" target="_blank" >https://link.springer.com/chapter/10.1007/978-3-031-70418-5_18</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1007/978-3-031-70418-5_18" target="_blank" >10.1007/978-3-031-70418-5_18</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Design Principles for Bots Supporting Case-Based Reasoning

Popis výsledku v původním jazyce

Robotic process automation (RPA) initiatives bring process improvements by substituting human actors with algorithms also referred to as “software robots” or “bots” in tasks that require interactions with information systems. RPA initiatives are only considered economically feasible when they focus on improving frequently repetitive sequences of activities in routine processes. We suggest that nonroutine processes that lack such patterns can also prove to be suitable RPA candidates focus of automation efforts is shifted from automating repetitive sequences of activities that are rarely found in nonroutine processes to automating meta-routines human actors engage in when performing nonroutine processes that usually exhibit such repetitiveness. In this paper, we turn our thinking towards case-based reasoning (CBR), a specific type of meta-routine of creative problem solving, which is deemed important in a wide range of nonroutine processes. Having formulated a design problem as applying RPA to support CBR, we take a first step towards finding its solution by formulating, evaluating, and revising a set of design principles capable of providing such support. These design principles represent a main theoretical contribution of our work, extending a body of design object knowledge on IS support of nonroutine processes. Our design principles are intended to guide the development of RPA systems promising effective maintenance of organizational memory, and time savings in searching for similar cases to inform solutions to present problems.

Název v anglickém jazyce

Design Principles for Bots Supporting Case-Based Reasoning

Popis výsledku anglicky

Robotic process automation (RPA) initiatives bring process improvements by substituting human actors with algorithms also referred to as “software robots” or “bots” in tasks that require interactions with information systems. RPA initiatives are only considered economically feasible when they focus on improving frequently repetitive sequences of activities in routine processes. We suggest that nonroutine processes that lack such patterns can also prove to be suitable RPA candidates focus of automation efforts is shifted from automating repetitive sequences of activities that are rarely found in nonroutine processes to automating meta-routines human actors engage in when performing nonroutine processes that usually exhibit such repetitiveness. In this paper, we turn our thinking towards case-based reasoning (CBR), a specific type of meta-routine of creative problem solving, which is deemed important in a wide range of nonroutine processes. Having formulated a design problem as applying RPA to support CBR, we take a first step towards finding its solution by formulating, evaluating, and revising a set of design principles capable of providing such support. These design principles represent a main theoretical contribution of our work, extending a body of design object knowledge on IS support of nonroutine processes. Our design principles are intended to guide the development of RPA systems promising effective maintenance of organizational memory, and time savings in searching for similar cases to inform solutions to present problems.

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

50200 - Economics and Business

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2024

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Business Process Management Forum

ISBN

9783031704178

ISSN

1865-1348

e-ISSN

1865-1356

Počet stran výsledku

17

Strana od-do

302-318

Název nakladatele

Springer, Cham.

Místo vydání

Krakow, Poland

Místo konání akce

Krakow, Poland

Datum konání akce

1. 1. 2024

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

001316097300018