EVALUATION OF THE BENEFITS OF LOGISTICS SERVICES FOR STRENGTHENING RELATIONSHIPS IN THE SUPPLY CHAIN FROM THE PERSPECTIVE OF CUSTOMERS - CASE STUDY

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F14%3A39898163" target="_blank" >RIV/00216275:25310/14:39898163 - isvavai.cz</a>

Výsledek na webu

—

DOI - Digital Object Identifier

—

Jazyk výsledku

angličtina

Název v původním jazyce

EVALUATION OF THE BENEFITS OF LOGISTICS SERVICES FOR STRENGTHENING RELATIONSHIPS IN THE SUPPLY CHAIN FROM THE PERSPECTIVE OF CUSTOMERS - CASE STUDY

Popis výsledku v původním jazyce

To achieve economic prosperity of the company, it is important to create, develop and strengthen relationships with the right customers using appropriate and properly deployed tools. Such a tool for strengthening the relationship may be providing appropriate logistics services in an optimal manner. To do so, however, we need to know the perception of the benefits of each tool for strengthening the relationship from the perspective of the customer and determine how the customer perceives the current quality of these tools. This information will help suppliers improve their logistics performance and deepen the relationship with the customer. The paper presents the results of a primary research in a selected customer's enterprise. It states which tools used in the context of logistics service are considered to be beneficial by workers of the customer's enterprise and how they perceive the current quality thereof as provided by the selected supplier.

Název v anglickém jazyce

EVALUATION OF THE BENEFITS OF LOGISTICS SERVICES FOR STRENGTHENING RELATIONSHIPS IN THE SUPPLY CHAIN FROM THE PERSPECTIVE OF CUSTOMERS - CASE STUDY

Popis výsledku anglicky

To achieve economic prosperity of the company, it is important to create, develop and strengthen relationships with the right customers using appropriate and properly deployed tools. Such a tool for strengthening the relationship may be providing appropriate logistics services in an optimal manner. To do so, however, we need to know the perception of the benefits of each tool for strengthening the relationship from the perspective of the customer and determine how the customer perceives the current quality of these tools. This information will help suppliers improve their logistics performance and deepen the relationship with the customer. The paper presents the results of a primary research in a selected customer's enterprise. It states which tools used in the context of logistics service are considered to be beneficial by workers of the customer's enterprise and how they perceive the current quality thereof as provided by the selected supplier.

Druh

D - Stať ve sborníku

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

—

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2014

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Carpathian Logistics Congress 2014

ISBN

978-80-553-1804-2

ISSN

—

e-ISSN

—

Počet stran výsledku

7

Strana od-do

1-7

Název nakladatele

Technická univerzita v Košiciach

Místo vydání

Košice

Místo konání akce

Podbanské

Datum konání akce

23. 9. 2014

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

—