Evaluation of Suppliers by Customers as a Way to Increase Business Performance

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F15%3A39900168" target="_blank" >RIV/00216275:25310/15:39900168 - isvavai.cz</a>

Výsledek na webu

<a href="http://dx.doi.org/10.5593/SGEMSOCIAL2015/B22/S7.093" target="_blank" >http://dx.doi.org/10.5593/SGEMSOCIAL2015/B22/S7.093</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.5593/SGEMSOCIAL2015/B22/S7.093" target="_blank" >10.5593/SGEMSOCIAL2015/B22/S7.093</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Evaluation of Suppliers by Customers as a Way to Increase Business Performance

Popis výsledku v původním jazyce

Customers subjectively evaluate the offer and the value perceived by them is a result of considering many factors, often surprising for the supplier. Likewise, the supplier may have a distorted idea of how much individual parameters of the offer are important to the customers when choosing a supplier and how they evaluate the offer. Evaluation of the supplier performance by customers was the subject of a quantitative research that was conducted in body shops in the Czech Republic. A partial aim of the research was to determine the criteria according to which current and potential customers choose suppliers of material for their body shops and how they are satisfied with them. To analyse data obtained through personal and Internet inquiries in particular body shops, methods of descriptive and inferential statistics were used, while maps of perception were used to show the differences between the assessment of the significance and the level of individual criteria. An analysis of the resu

Název v anglickém jazyce

Evaluation of Suppliers by Customers as a Way to Increase Business Performance

Popis výsledku anglicky

Customers subjectively evaluate the offer and the value perceived by them is a result of considering many factors, often surprising for the supplier. Likewise, the supplier may have a distorted idea of how much individual parameters of the offer are important to the customers when choosing a supplier and how they evaluate the offer. Evaluation of the supplier performance by customers was the subject of a quantitative research that was conducted in body shops in the Czech Republic. A partial aim of the research was to determine the criteria according to which current and potential customers choose suppliers of material for their body shops and how they are satisfied with them. To analyse data obtained through personal and Internet inquiries in particular body shops, methods of descriptive and inferential statistics were used, while maps of perception were used to show the differences between the assessment of the significance and the level of individual criteria. An analysis of the resu

Druh

D - Stať ve sborníku

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2015

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

SGEM2015: Conference Proceedings. Book 2. Vol. 2

ISBN

978-619-7105-47-6

ISSN

2367-5659

e-ISSN

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Počet stran výsledku

8

Strana od-do

723-730

Název nakladatele

STEF92 Technology Ltd.

Místo vydání

Sofie

Místo konání akce

Albena

Datum konání akce

26. 8. 2015

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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