Parameters of it service monitoring for business process quality improvement

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F13%3A39896271" target="_blank" >RIV/00216275:25410/13:39896271 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Parameters of it service monitoring for business process quality improvement

Popis výsledku v původním jazyce

Business processes need relevant applications of information systems with relevant data and relevant operation for current functioning, they also need adequate technological platform with necessary functions; in general, business processes need a suitable IT service (or a group of IT services) for correct performance. These IT services have to fully support business processes as well as they have to be developed according to the needs of business process quality improvement. IT services have to be created and parameterized in such a way that in case of a problem, a quick reaction follows in both senses ? damage minimization and fast restoration of provided IT services. Business processes are monitored and evaluated and based on the results, changes inparticular processes are designed. This process improvement utilizes time-proven methods and standards. The requirements for IT services quality is similar as for business processes, however, recommended procedures include usually general

Název v anglickém jazyce

Parameters of it service monitoring for business process quality improvement

Popis výsledku anglicky

Business processes need relevant applications of information systems with relevant data and relevant operation for current functioning, they also need adequate technological platform with necessary functions; in general, business processes need a suitable IT service (or a group of IT services) for correct performance. These IT services have to fully support business processes as well as they have to be developed according to the needs of business process quality improvement. IT services have to be created and parameterized in such a way that in case of a problem, a quick reaction follows in both senses ? damage minimization and fast restoration of provided IT services. Business processes are monitored and evaluated and based on the results, changes inparticular processes are designed. This process improvement utilizes time-proven methods and standards. The requirements for IT services quality is similar as for business processes, however, recommended procedures include usually general

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2013

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Scientific Papers of the University of Pardubice, Series D, Faculty of Economics and Administration

ISSN

1211-555X

e-ISSN

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Svazek periodika

27

Číslo periodika v rámci svazku

2/2013

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

13

Strana od-do

117-129

Kód UT WoS článku

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EID výsledku v databázi Scopus

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