Implementation of Quality Principles for IT service Requirements Analyse

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F17%3A39911582" target="_blank" >RIV/00216275:25410/17:39911582 - isvavai.cz</a>

Výsledek na webu

<a href="http://dx.doi.org/10.1109/DT.2017.8024324" target="_blank" >http://dx.doi.org/10.1109/DT.2017.8024324</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1109/DT.2017.8024324" target="_blank" >10.1109/DT.2017.8024324</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Implementation of Quality Principles for IT service Requirements Analyse

Popis výsledku v původním jazyce

Abstract— An information service (IT service) in the context of the company informatics supports to execute business processes. Business processes need to be supported by targeted and relevant information services to ensure high performance. Company management perceives the information services as a necessary part of the business process and expects their error-free performance. An IT service does not represent a concrete program application but it represents the final value given to the user, i.e. user (worker) within business process. Quality IT service means that the user gets such information service that he/she needs. Generally, business process and IT service create an interconnected unit, and this whole serves customer. IT service development life cycle is supported by the sophisticated and in practice proven methods and tools; procedures of the functional and data modelling are being applied, using a structured approach or an object oriented approach. But “voice of customer” identification exist especially on the level of business process whereas their propagation to IT service definition is not so precisely defined. Article focuses on the application of the business process tools and principles for identifying and modelling of individual IT services requirements with the aim to increase a particular information service quality as a part of quality business performance.

Název v anglickém jazyce

Implementation of Quality Principles for IT service Requirements Analyse

Popis výsledku anglicky

Abstract— An information service (IT service) in the context of the company informatics supports to execute business processes. Business processes need to be supported by targeted and relevant information services to ensure high performance. Company management perceives the information services as a necessary part of the business process and expects their error-free performance. An IT service does not represent a concrete program application but it represents the final value given to the user, i.e. user (worker) within business process. Quality IT service means that the user gets such information service that he/she needs. Generally, business process and IT service create an interconnected unit, and this whole serves customer. IT service development life cycle is supported by the sophisticated and in practice proven methods and tools; procedures of the functional and data modelling are being applied, using a structured approach or an object oriented approach. But “voice of customer” identification exist especially on the level of business process whereas their propagation to IT service definition is not so precisely defined. Article focuses on the application of the business process tools and principles for identifying and modelling of individual IT services requirements with the aim to increase a particular information service quality as a part of quality business performance.

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2017

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of the International Conference on Information and Digital Technologies, IDT 2017

ISBN

978-1-5090-5688-0

ISSN

—

e-ISSN

neuvedeno

Počet stran výsledku

8

Strana od-do

365-372

Název nakladatele

IEEE (Institute of Electrical and Electronics Engineers)

Místo vydání

New York

Místo konání akce

Žilina

Datum konání akce

5. 7. 2017

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

000426916900060