Availability Management of IT Services

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F11%3A86077873" target="_blank" >RIV/61989100:27510/11:86077873 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Availability Management of IT Services

Popis výsledku v původním jazyce

In last decades the IT services penetrated into many company and institution processes and many of these processes have becoma strongly depending on IT services supplies. The described situation caused the increasing pressure on the IT services quality which represents one of important innovation potential of IT area in the crisis. To ensure sufficient quality of these services it is necessary to determine the required quality parameters. These parameters are defined by users and customers respectivelythey are defined through analysis the user and customer requirements. Each IT services doesn´t have the same importance for company because different services support or may support different company/institution processes and their unavailability or quality inadequate to requirements may cause damage in varying scope and degrees.

Název v anglickém jazyce

Availability Management of IT Services

Popis výsledku anglicky

In last decades the IT services penetrated into many company and institution processes and many of these processes have becoma strongly depending on IT services supplies. The described situation caused the increasing pressure on the IT services quality which represents one of important innovation potential of IT area in the crisis. To ensure sufficient quality of these services it is necessary to determine the required quality parameters. These parameters are defined by users and customers respectivelythey are defined through analysis the user and customer requirements. Each IT services doesn´t have the same importance for company because different services support or may support different company/institution processes and their unavailability or quality inadequate to requirements may cause damage in varying scope and degrees.

Druh

D - Stať ve sborníku

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2011

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

30th International Conference on Organizacional Science Development

ISBN

978-961-232-245-8

ISSN

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e-ISSN

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Počet stran výsledku

8

Strana od-do

872-879

Název nakladatele

Faculty of Organizational Science, University of Maribor

Místo vydání

Maribor

Místo konání akce

Portorož, Slovinsko

Datum konání akce

23. 3. 2011

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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