Modelling compensation policy for quality and delay deterioration in rail transport

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25510%2F13%3A39896303" target="_blank" >RIV/00216275:25510/13:39896303 - isvavai.cz</a>

Výsledek na webu

<a href="http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/331" target="_blank" >http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/331</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.7307/ptt.v25i3.331" target="_blank" >10.7307/ptt.v25i3.331</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Modelling compensation policy for quality and delay deterioration in rail transport

Popis výsledku v původním jazyce

The paper deals with the customers' claims on provided services during train delay in personal railway transport. There is comparison between the situation in the Czech Republic (Brno main station) and Austria (Wien Westbahnhof) in the paper. The development of the compensation policy cannot be based only on customer requirements. If the railway company focuses on providing compensation for delays, it must follow its economic balance. However, as the passengers' opinion survey showed, the negative impact of delays can be reduced by providing adequate information to passengers. Based on the passengers' opinion survey, it is necessary to consider the Regulation 1371/2007/ES as the minimum of the possible and on the basis of this reasoning to compile a compensation policy. The costs associated with compensation for the delay should be divided according to the causes of the delay among the individual culprits, so that railway undertakings bear the responsibility even for delays arising fro

Název v anglickém jazyce

Modelling compensation policy for quality and delay deterioration in rail transport

Popis výsledku anglicky

The paper deals with the customers' claims on provided services during train delay in personal railway transport. There is comparison between the situation in the Czech Republic (Brno main station) and Austria (Wien Westbahnhof) in the paper. The development of the compensation policy cannot be based only on customer requirements. If the railway company focuses on providing compensation for delays, it must follow its economic balance. However, as the passengers' opinion survey showed, the negative impact of delays can be reduced by providing adequate information to passengers. Based on the passengers' opinion survey, it is necessary to consider the Regulation 1371/2007/ES as the minimum of the possible and on the basis of this reasoning to compile a compensation policy. The costs associated with compensation for the delay should be divided according to the causes of the delay among the individual culprits, so that railway undertakings bear the responsibility even for delays arising fro

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

JO - Pozemní dopravní systémy a zařízení

OECD FORD obor

—

Projekt

—

Návaznosti

Z - Vyzkumny zamer (s odkazem do CEZ)

Rok uplatnění

2013

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Promet - Traffic & Transportation

ISSN

0353-5320

e-ISSN

—

Svazek periodika

25

Číslo periodika v rámci svazku

3

Stát vydavatele periodika

HR - Chorvatská republika

Počet stran výsledku

10

Strana od-do

235-244

Kód UT WoS článku

000321936500005

EID výsledku v databázi Scopus

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