Trends in Customer Services and Interfunctional Coordination at Manufacturers of Electrical Equipment

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F15%3APU115819" target="_blank" >RIV/00216305:26510/15:PU115819 - isvavai.cz</a>

Výsledek na webu

<a href="http://www.sciencedirect.com/science/article/pii/S1877042815058346" target="_blank" >http://www.sciencedirect.com/science/article/pii/S1877042815058346</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1016/j.sbspro.2015.11.479" target="_blank" >10.1016/j.sbspro.2015.11.479</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Trends in Customer Services and Interfunctional Coordination at Manufacturers of Electrical Equipment

Popis výsledku v původním jazyce

The purpose of the paper is to describe the most important trends by manufacturers producing electric equipment and electronic components in the Czech Republic. We focus on customer services and interfunctional coordination (IFC), part of market orientation. We prepared questionnaire in the form of the Likert scale. Sixty companies participated in our research. The crucial trends in customer services are: (1) New products are developed, tested and improved according to customer needs; (2) Respondents clearly understand strategic importance and benefits of providing customer services; (3) Provided products are both delivered in time and in very good technical conditions according to customer orders; (4) Respondents enable repeated using products by help of after-sale service, renovation or refurbishing items for their customers. The crucial trends in IFC are: some companies have gaps in (1) information coordination; (2) gaining and analysing information about external environment; (3) and attitude of their workers towards a company.

Název v anglickém jazyce

Trends in Customer Services and Interfunctional Coordination at Manufacturers of Electrical Equipment

Popis výsledku anglicky

The purpose of the paper is to describe the most important trends by manufacturers producing electric equipment and electronic components in the Czech Republic. We focus on customer services and interfunctional coordination (IFC), part of market orientation. We prepared questionnaire in the form of the Likert scale. Sixty companies participated in our research. The crucial trends in customer services are: (1) New products are developed, tested and improved according to customer needs; (2) Respondents clearly understand strategic importance and benefits of providing customer services; (3) Provided products are both delivered in time and in very good technical conditions according to customer orders; (4) Respondents enable repeated using products by help of after-sale service, renovation or refurbishing items for their customers. The crucial trends in IFC are: some companies have gaps in (1) information coordination; (2) gaining and analysing information about external environment; (3) and attitude of their workers towards a company.

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

50602 - Public administration

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2015

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

20th International Scientific Conference "Economics and Management 2015"

ISBN

—

ISSN

1877-0428

e-ISSN

—

Počet stran výsledku

6

Strana od-do

677-682

Název nakladatele

Neuveden

Místo vydání

Neuveden

Místo konání akce

Tallinn

Datum konání akce

28. 3. 2012

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

000380495800111