Social Effectiveness of Public Institutions Through the Eyes of Citizens

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F18%3APU130448" target="_blank" >RIV/00216305:26510/18:PU130448 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/62156489:43110/18:43914089

Výsledek na webu

<a href="https://fes.upce.cz/sites/default/files/public/patr3612/public_administration_2018_121567.pdf" target="_blank" >https://fes.upce.cz/sites/default/files/public/patr3612/public_administration_2018_121567.pdf</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Social Effectiveness of Public Institutions Through the Eyes of Citizens

Popis výsledku v původním jazyce

Social effectiveness is a complex concept which encompasses such components as coherent policy making addressing public needs, coordination of conflicting goals, empowerment, motivation and satisfaction of public servants, creation of public value and participation and satisfaction of citizens with the public service outcomes. For the purpose of our research we define social effectiveness of public institutions as an attainment of desirable societal goals, as effectiveness of public institutions through the eyes of citizens. The aim of the paper is to analyse the public assessment of quality of selected public administration authorities, what is the approach of officers and what people experience when visiting the Czech authorities in terms of the good-governance principle, special attention is paid to the corruptive behaviour of officers. Respondents (405) from the Czech Republic, participating in a unique research, indicated their satisfaction with public institutions. Obtained data are processed through descriptive statistics and independent t-test was used to evaluate results. The envisaged survey of citizens’ perceptions will address not only shortcomings but also positive features and recommendations from the general public. The following paper is a first study of a broader project mapping social effectiveness of public institutions.

Název v anglickém jazyce

Social Effectiveness of Public Institutions Through the Eyes of Citizens

Popis výsledku anglicky

Social effectiveness is a complex concept which encompasses such components as coherent policy making addressing public needs, coordination of conflicting goals, empowerment, motivation and satisfaction of public servants, creation of public value and participation and satisfaction of citizens with the public service outcomes. For the purpose of our research we define social effectiveness of public institutions as an attainment of desirable societal goals, as effectiveness of public institutions through the eyes of citizens. The aim of the paper is to analyse the public assessment of quality of selected public administration authorities, what is the approach of officers and what people experience when visiting the Czech authorities in terms of the good-governance principle, special attention is paid to the corruptive behaviour of officers. Respondents (405) from the Czech Republic, participating in a unique research, indicated their satisfaction with public institutions. Obtained data are processed through descriptive statistics and independent t-test was used to evaluate results. The envisaged survey of citizens’ perceptions will address not only shortcomings but also positive features and recommendations from the general public. The following paper is a first study of a broader project mapping social effectiveness of public institutions.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50602 - Public administration

Projekt

Výsledek vznikl pri realizaci vícero projektů. Více informací v záložce Projekty.

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2018

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of the 12th International Scientific Conference PUBLIC ADMINISTRATION 2018

ISBN

9788075601612

ISSN

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e-ISSN

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Počet stran výsledku

10

Strana od-do

18-27

Název nakladatele

Printing Centre of the University of Pardubice

Místo vydání

Pardubice

Místo konání akce

Pardubice

Datum konání akce

24. 5. 2018

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

000532420100002