Digitalization of logistic processes by customer services

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F18%3APU130945" target="_blank" >RIV/00216305:26510/18:PU130945 - isvavai.cz</a>

Výsledek na webu

<a href="https://fsev.tnuni.sk/konferencia2018/Zbornik-industry-4-0.pdf" target="_blank" >https://fsev.tnuni.sk/konferencia2018/Zbornik-industry-4-0.pdf</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Digitalization of logistic processes by customer services

Popis výsledku v původním jazyce

The paper is based on the expertise and conclusions resulting from a research of approaches by companies to creating customer relationships in the South Moravian Region. Today’s customers and users require an increasingly higher quality of services offered by the supply chain organizations. The above trends imply that the digitalization of logistics must be given a higher priority in cooperation with marketing policy. This fact was the main reason for the requirements being defined of a perfect delivery and creation of the value supplied to the customer. A customer demands higher and higher parameters of products and the quality of the services offered. The paper aims to find a way of increasing the value perceived by the customer by digitalizing the logistic conception, which also is focused on approaches other than the control of distribution stages and customer service levels with a narrow focus on the supply chain.

Název v anglickém jazyce

Digitalization of logistic processes by customer services

Popis výsledku anglicky

The paper is based on the expertise and conclusions resulting from a research of approaches by companies to creating customer relationships in the South Moravian Region. Today’s customers and users require an increasingly higher quality of services offered by the supply chain organizations. The above trends imply that the digitalization of logistics must be given a higher priority in cooperation with marketing policy. This fact was the main reason for the requirements being defined of a perfect delivery and creation of the value supplied to the customer. A customer demands higher and higher parameters of products and the quality of the services offered. The paper aims to find a way of increasing the value perceived by the customer by digitalizing the logistic conception, which also is focused on approaches other than the control of distribution stages and customer service levels with a narrow focus on the supply chain.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2018

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of scientific contributions from the international scientific conference The Imapct of Industry 4.0 on Job Creation

ISBN

978-80-8075-837-0

ISSN

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e-ISSN

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Počet stran výsledku

251

Strana od-do

34-39

Název nakladatele

Publishing House Alexander Dubček University in Trenčín

Místo vydání

Trenčín

Místo konání akce

Trenčianske Teplice

Datum konání akce

22. 11. 2018

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

000461829500004