Key Performance Indicators the providers of logistic services: experience of selected companies

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F19%3APU136889" target="_blank" >RIV/00216305:26510/19:PU136889 - isvavai.cz</a>

Výsledek na webu

<a href="https://ieeexplore.ieee.org/document/9128266" target="_blank" >https://ieeexplore.ieee.org/document/9128266</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Key Performance Indicators the providers of logistic services: experience of selected companies

Popis výsledku v původním jazyce

This paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.

Název v anglickém jazyce

Key Performance Indicators the providers of logistic services: experience of selected companies

Popis výsledku anglicky

This paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.

Druh

O - Ostatní výsledky

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

<a href="/cs/project/TL02000240" target="_blank" >TL02000240: Zvyšování úrovně managementu BOZP v provozech s výskytem jemných a ultra jemných částic</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2019

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů