ERP Systems in Services: Preliminary Study from the Czech Republic

Kód výsledku v IS VaVaI

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Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

ERP Systems in Services: Preliminary Study from the Czech Republic

Popis výsledku v původním jazyce

Hotel management systems are designed to facilitate working routines and improve the fluency and efficiency of operations in hotels and other accommodation providers. Hotel organizational structures are known for their complexity, therefore communication and information flow between separate functional departments, i.e. front office, accounting, convention, F&B and sales, is a key factor to proper and continual account management, resource planning and mainly guest satisfaction. This complexity is projected into current set-up of information system. Frequently, hotels are using several specialized systems for different departments. This fact impacts on reliability, accuracy and availability of information inside the hotel. Finding the best fit for the use of various technologies in this highly competitive industry is critical also because interpreting customer needs and forecasting market trends is so important. The aim of this article is to uncover informational linkages between the relatively independent departments and information systems and to ascertain the perception of HMS users within Czech hotels. To answer the proposed questions the paper uses questionnaire research methodology combined with interviews on sites. To complement the picture of the use of ERP systems in the industry the perceived quality of internal information system and easiness to use information from external environment having impact on the service is also assessed.

Název v anglickém jazyce

ERP Systems in Services: Preliminary Study from the Czech Republic

Popis výsledku anglicky

Hotel management systems are designed to facilitate working routines and improve the fluency and efficiency of operations in hotels and other accommodation providers. Hotel organizational structures are known for their complexity, therefore communication and information flow between separate functional departments, i.e. front office, accounting, convention, F&B and sales, is a key factor to proper and continual account management, resource planning and mainly guest satisfaction. This complexity is projected into current set-up of information system. Frequently, hotels are using several specialized systems for different departments. This fact impacts on reliability, accuracy and availability of information inside the hotel. Finding the best fit for the use of various technologies in this highly competitive industry is critical also because interpreting customer needs and forecasting market trends is so important. The aim of this article is to uncover informational linkages between the relatively independent departments and information systems and to ascertain the perception of HMS users within Czech hotels. To answer the proposed questions the paper uses questionnaire research methodology combined with interviews on sites. To complement the picture of the use of ERP systems in the industry the perceived quality of internal information system and easiness to use information from external environment having impact on the service is also assessed.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50600 - Political science

Projekt

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Návaznosti

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Rok uplatnění

2016

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of the 4th International Scientific Conference IFRS: Global Rules and Local Use

ISBN

978-80-906585-1-6

ISSN

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e-ISSN

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Počet stran výsledku

9

Strana od-do

66-74

Název nakladatele

Anglo-American University

Místo vydání

Praha

Místo konání akce

Praha

Datum konání akce

1. 1. 2016

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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