Principles of Managerial Work in the Hotel Industry

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F25619161%3A_____%2F17%3AN0000058" target="_blank" >RIV/25619161:_____/17:N0000058 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/70883521:28160/17:63518996

Výsledek na webu

<a href="http://ibima.org/accepted-paper/principles-managerial-work-hotel-industry/" target="_blank" >http://ibima.org/accepted-paper/principles-managerial-work-hotel-industry/</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Principles of Managerial Work in the Hotel Industry

Popis výsledku v původním jazyce

Making use of quality human resources, including managers at all levels of management, is one way to gain a competitive advantage for a hotel or a hotel chain regarding its competitors. The authors of this article surveyed views on selected management principles that influence the quality of their work in meeting the organization's goals. The method of research was a questionnaire survey conducted between hotel and hotel chain managers. The research dealt with the assessment of their opinions on the importance of selected management principles. In the cases of key variables, statistical methods of dependency testing have been applied to allow validation or disproving of the established hypotheses. The research results show that hotel and hotel chain managers in the Czech Republic determined "customer orientation" and "result orientation" as the most important managerial principles. The "fairness and commitment to ethical values" and the "commitment to a company " were considered as the least important principles. The research confirmed that good relationships and loyalty of customers, alternatively loyalty to a hotel or hotel chain, bring results indirectly. The "dependence of assessment the significance of managerial principles on management level, age, and expertise of managers" was confirmed. No dependence was proven in the "gender and attained education attainment of managers, as well as in the "classification and size" of the hotel or hotel chain in which the managers work.

Název v anglickém jazyce

Principles of Managerial Work in the Hotel Industry

Popis výsledku anglicky

Making use of quality human resources, including managers at all levels of management, is one way to gain a competitive advantage for a hotel or a hotel chain regarding its competitors. The authors of this article surveyed views on selected management principles that influence the quality of their work in meeting the organization's goals. The method of research was a questionnaire survey conducted between hotel and hotel chain managers. The research dealt with the assessment of their opinions on the importance of selected management principles. In the cases of key variables, statistical methods of dependency testing have been applied to allow validation or disproving of the established hypotheses. The research results show that hotel and hotel chain managers in the Czech Republic determined "customer orientation" and "result orientation" as the most important managerial principles. The "fairness and commitment to ethical values" and the "commitment to a company " were considered as the least important principles. The research confirmed that good relationships and loyalty of customers, alternatively loyalty to a hotel or hotel chain, bring results indirectly. The "dependence of assessment the significance of managerial principles on management level, age, and expertise of managers" was confirmed. No dependence was proven in the "gender and attained education attainment of managers, as well as in the "classification and size" of the hotel or hotel chain in which the managers work.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Rok uplatnění

2017

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of the 30th International Business Information Management Association Conference Vision 2020: Sustainable Economic development, Innovation Management, and Global Growth

ISBN

978-0-9860419-9-0

ISSN

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e-ISSN

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Počet stran výsledku

10

Strana od-do

613-622

Název nakladatele

International Business Information Management Association: IBIMA

Místo vydání

Madrid

Místo konání akce

Madrid

Datum konání akce

1. 1. 2017

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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