Business Process Management Approach in the Hospitality Industry

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F25619161%3A_____%2F20%3AN0000021" target="_blank" >RIV/25619161:_____/20:N0000021 - isvavai.cz</a>

Výsledek na webu

<a href="https://www.emerald.com/insight/content/doi/10.1108/S1877-636120200000024011/full/html" target="_blank" >https://www.emerald.com/insight/content/doi/10.1108/S1877-636120200000024011/full/html</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1108/S1877-636120200000024011" target="_blank" >10.1108/S1877-636120200000024011</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Business Process Management Approach in the Hospitality Industry

Popis výsledku v původním jazyce

This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.

Název v anglickém jazyce

Business Process Management Approach in the Hospitality Industry

Popis výsledku anglicky

This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.

Druh

C - Kapitola v odborné knize

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

<a href="/cs/project/TL01000191" target="_blank" >TL01000191: Inovace systémů řízení subjektů cestovního ruchu pomocí nástrojů procesního řízení</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2020

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název knihy nebo sborníku

Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology

ISBN

9781839092664

Počet stran výsledku

16

Strana od-do

167-182

Počet stran knihy

201

Název nakladatele

Emerald Publishing Limited

Místo vydání

Londýn

Kód UT WoS kapitoly

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