More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F25619161%3A_____%2F23%3AN0000006" target="_blank" >RIV/25619161:_____/23:N0000006 - isvavai.cz</a>

Výsledek na webu

<a href="http://dx.doi.org/10.1007/978-3-031-19560-0_35" target="_blank" >http://dx.doi.org/10.1007/978-3-031-19560-0_35</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1007/978-3-031-19560-0_35" target="_blank" >10.1007/978-3-031-19560-0_35</a>

Jazyk výsledku

angličtina

Název v původním jazyce

More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training

Popis výsledku v původním jazyce

In this paper, the use of virtual reality (VR) in the education of future hotel and tourism industry employees is explored. Through interdisciplinary co-operation of researchers and practitioners in the field of technology, hospitality, and pedagogy, a 3D training module simulating the environment of a hotel reception was developed. As a part of the project, the key elements of communication between/among hotel staff and various types of guests were identified, and variant scenarios of communication situations were built. The development of scenarios followed the principles of effective simulation, including realism (immersion), drama (involvement), and challenge (motivation). The methodology of training communication skills of students using VR was compiled against the backdrop of the leading sources existing in the literature and practice. The latter embraces the principle of the “action review cycle”, which contains (1) a description of expectations from the simulation, (2) a description of experience, and (3) an analysis of differences between expectations and actual experience. In this study, the basic action review cycle was extended by “reflection”, i.e. quality of communication and professional accuracy. The VR tool elaborated on this paper remains a pilot and so more research and testing are needed to make it marketable.

Název v anglickém jazyce

More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training

Popis výsledku anglicky

In this paper, the use of virtual reality (VR) in the education of future hotel and tourism industry employees is explored. Through interdisciplinary co-operation of researchers and practitioners in the field of technology, hospitality, and pedagogy, a 3D training module simulating the environment of a hotel reception was developed. As a part of the project, the key elements of communication between/among hotel staff and various types of guests were identified, and variant scenarios of communication situations were built. The development of scenarios followed the principles of effective simulation, including realism (immersion), drama (involvement), and challenge (motivation). The methodology of training communication skills of students using VR was compiled against the backdrop of the leading sources existing in the literature and practice. The latter embraces the principle of the “action review cycle”, which contains (1) a description of expectations from the simulation, (2) a description of experience, and (3) an analysis of differences between expectations and actual experience. In this study, the basic action review cycle was extended by “reflection”, i.e. quality of communication and professional accuracy. The VR tool elaborated on this paper remains a pilot and so more research and testing are needed to make it marketable.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

<a href="/cs/project/TL04000153" target="_blank" >TL04000153: Aplikace nástrojů virtuální reality do tréninku komunikačních dovedností pracovníků hotelů za účelem zmírňování obav a rizik spojených s šířením onemocnění COVID-19</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2023

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Research and Innovation Forum 2022. RIIFORUM 2022

ISBN

978-3-031-19559-4

ISSN

—

e-ISSN

—

Počet stran výsledku

9

Strana od-do

435-443

Název nakladatele

Springer, Cham

Místo vydání

Cham

Místo konání akce

Cham

Datum konání akce

15. 3. 2023

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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