Transparent Internal Communication from Below and Above as a Part of the Total Quality Management Philosophy in Czech Organisations

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F46747885%3A24310%2F23%3A00011327" target="_blank" >RIV/46747885:24310/23:00011327 - isvavai.cz</a>

Výsledek na webu

<a href="https://dspace.tul.cz/server/api/core/bitstreams/e682002a-3eb4-47a3-a607-76cc99b3dd2a/content" target="_blank" >https://dspace.tul.cz/server/api/core/bitstreams/e682002a-3eb4-47a3-a607-76cc99b3dd2a/content</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.15240/tul/009/lef-2023-05" target="_blank" >10.15240/tul/009/lef-2023-05</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Transparent Internal Communication from Below and Above as a Part of the Total Quality Management Philosophy in Czech Organisations

Popis výsledku v původním jazyce

The authors examine organisations‘ approach to internal communication from below and above as part of the philosophical approach of total quality management (TQM). The main objective of the research is to evaluate the implementation of selected forms of communication from below and above as a part of the TQM philosophy in the context of selected identifying variables of Czech organizations. To meet the main objective, a questionnaire survey of Czech organizations (n = 183) was conducted. The data were evaluated using statistical methods (chi-square test, Fisher-Freeman-Halton Exact Test) at the 0.05 significance level. The results show that the use of most of the examined forms of communication from below and above depends on the size of the organisation, and the most frequent combination of used forms of communication is personal meetings and oral communication with employees. Setting up effective communication within each organisation fulfils the principles of total quality management.

Název v anglickém jazyce

Transparent Internal Communication from Below and Above as a Part of the Total Quality Management Philosophy in Czech Organisations

Popis výsledku anglicky

The authors examine organisations‘ approach to internal communication from below and above as part of the philosophical approach of total quality management (TQM). The main objective of the research is to evaluate the implementation of selected forms of communication from below and above as a part of the TQM philosophy in the context of selected identifying variables of Czech organizations. To meet the main objective, a questionnaire survey of Czech organizations (n = 183) was conducted. The data were evaluated using statistical methods (chi-square test, Fisher-Freeman-Halton Exact Test) at the 0.05 significance level. The results show that the use of most of the examined forms of communication from below and above depends on the size of the organisation, and the most frequent combination of used forms of communication is personal meetings and oral communication with employees. Setting up effective communication within each organisation fulfils the principles of total quality management.

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2023

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of the 16th International Conference Liberec Economic Forum 2023

ISBN

978-80-7494-672-1

ISSN

—

e-ISSN

—

Počet stran výsledku

9

Strana od-do

43-51

Název nakladatele

Technical University of Liberec

Místo vydání

Liberec

Místo konání akce

Liberec

Datum konání akce

1. 1. 2023

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

001582505100005