Evaluation of Implementing the Quality Management System in Local and Regional Self-Government Organizations in Slovakia

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F25%3A43927377" target="_blank" >RIV/62156489:43110/25:43927377 - isvavai.cz</a>

Výsledek na webu

<a href="https://doi.org/10.18421/TEM143-63" target="_blank" >https://doi.org/10.18421/TEM143-63</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.18421/TEM143-63" target="_blank" >10.18421/TEM143-63</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Evaluation of Implementing the Quality Management System in Local and Regional Self-Government Organizations in Slovakia

Popis výsledku v původním jazyce

The article focuses on assessing how the quality management system is implemented within Slovak local and regional self-government organizations. The main aim of the article was to evaluate the degree of implementation of selected quality management systems - common assessment framework (CAF), total quality management (TQM), European forum for quality management business excellence model (EFQM), international organization for standardization standard 9001 (ISO 9001), and benchmarking at the level of local and regional self government of Slovakia. The theoretical part covers quality management in public administration, the tools and methodologies employed within public administration - CAF, TQM, EFQM, ISO 9001 standard, and benchmarking. In the practical section, the results are presented, analyzed, and evaluated alongside the validation of established professional research assumptions in the form of hypotheses of the evaluative mixed-type research. The article can serve as a methodological recommendation for public administration organizations on how to introduce quality methods and which methods are most suitable for the given areas of activity.

Název v anglickém jazyce

Evaluation of Implementing the Quality Management System in Local and Regional Self-Government Organizations in Slovakia

Popis výsledku anglicky

The article focuses on assessing how the quality management system is implemented within Slovak local and regional self-government organizations. The main aim of the article was to evaluate the degree of implementation of selected quality management systems - common assessment framework (CAF), total quality management (TQM), European forum for quality management business excellence model (EFQM), international organization for standardization standard 9001 (ISO 9001), and benchmarking at the level of local and regional self government of Slovakia. The theoretical part covers quality management in public administration, the tools and methodologies employed within public administration - CAF, TQM, EFQM, ISO 9001 standard, and benchmarking. In the practical section, the results are presented, analyzed, and evaluated alongside the validation of established professional research assumptions in the form of hypotheses of the evaluative mixed-type research. The article can serve as a methodological recommendation for public administration organizations on how to introduce quality methods and which methods are most suitable for the given areas of activity.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

50501 - Law

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2025

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

TEM Journal

ISSN

2217-8309

e-ISSN

2217-8333

Svazek periodika

14

Číslo periodika v rámci svazku

3

Stát vydavatele periodika

RS - Srbská republika

Počet stran výsledku

13

Strana od-do

2611-2623

Kód UT WoS článku

001566753300013

EID výsledku v databázi Scopus

2-s2.0-105019569198