Establishing of the Customer Service Level of Cities and Villages

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F47813059%3A19520%2F14%3A%230002549" target="_blank" >RIV/47813059:19520/14:#0002549 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Establishing of the Customer Service Level of Cities and Villages

Popis výsledku v původním jazyce

As a result of membership of Czech Republic in the EU is increasing of importance of city and village management. The article deals with customer service at the municipal level. Determination of the appropriate level of customer service is an essential task in the context of cities and villages. An important part of the management process is the identification, selection and evaluation of pre-transaction, transaction and post-transaction elements of customer service. The paper also deals with the evaluation of the basic elements of customer service among selected cities in Moravian-Silesian Region. The part of the article is an analysis of the transport infrastructure of cities and it is focused on passenger transport, which is a prerequisite for setting of an appropriate level of customer service.

Název v anglickém jazyce

Establishing of the Customer Service Level of Cities and Villages

Popis výsledku anglicky

As a result of membership of Czech Republic in the EU is increasing of importance of city and village management. The article deals with customer service at the municipal level. Determination of the appropriate level of customer service is an essential task in the context of cities and villages. An important part of the management process is the identification, selection and evaluation of pre-transaction, transaction and post-transaction elements of customer service. The paper also deals with the evaluation of the basic elements of customer service among selected cities in Moravian-Silesian Region. The part of the article is an analysis of the transport infrastructure of cities and it is focused on passenger transport, which is a prerequisite for setting of an appropriate level of customer service.

Druh

D - Stať ve sborníku

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

O - Projekt operacniho programu

Rok uplatnění

2014

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

International Conference on European Integration 2014

ISBN

978-80-248-3388-0

ISSN

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e-ISSN

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Počet stran výsledku

9

Strana od-do

754-762

Název nakladatele

VŠB-Technical University of Ostrava

Místo vydání

Ostrava

Místo konání akce

Ostrava

Datum konání akce

15. 5. 2014

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

000346144900086