Queuing System as a Model of a Specific Small Business Problem and its Solution by Simulation Techniques

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F49777513%3A23510%2F18%3A43951236" target="_blank" >RIV/49777513:23510/18:43951236 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Queuing System as a Model of a Specific Small Business Problem and its Solution by Simulation Techniques

Popis výsledku v původním jazyce

The study deals with an analysis and optimization of a queuing system in a small enterprise operating in the service sector using simulation method. The company under review is a traditional men’s hairdresser (barber) with a long history, whose business model is based on limited offer of services (dry hair cut) with the emphasis on short waiting time and no orders in advance. The aim of the study is to analyze the current model of service process, i.e. a given number of channels (operator lines) for the whole opening hours, compared to models with variable (lower than the original) number of channels. The service process parameters (customers waiting times) should not be deteriorated significantly. Random distributions of system input parameters are modeled on the basis of estimates of the number of arriving customers and the time of service provided by the enterprise. The simulation was performed by MS Excel using VBA (Visual Basic for Applications). The simulation results show that the business operations can be streamlined without significant deterioration in the service.

Název v anglickém jazyce

Queuing System as a Model of a Specific Small Business Problem and its Solution by Simulation Techniques

Popis výsledku anglicky

The study deals with an analysis and optimization of a queuing system in a small enterprise operating in the service sector using simulation method. The company under review is a traditional men’s hairdresser (barber) with a long history, whose business model is based on limited offer of services (dry hair cut) with the emphasis on short waiting time and no orders in advance. The aim of the study is to analyze the current model of service process, i.e. a given number of channels (operator lines) for the whole opening hours, compared to models with variable (lower than the original) number of channels. The service process parameters (customers waiting times) should not be deteriorated significantly. Random distributions of system input parameters are modeled on the basis of estimates of the number of arriving customers and the time of service provided by the enterprise. The simulation was performed by MS Excel using VBA (Visual Basic for Applications). The simulation results show that the business operations can be streamlined without significant deterioration in the service.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50202 - Applied Economics, Econometrics

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2018

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of the International Scientific Conference Quantitative Methods in Economics / Multiple Criteria Decision Making XIX

ISBN

978-80-89962-07-5

ISSN

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e-ISSN

neuvedeno

Počet stran výsledku

8

Strana od-do

358-365

Název nakladatele

Letra Edu

Místo vydání

Bratislava

Místo konání akce

Trenčianske Teplice

Datum konání akce

23. 5. 2018

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

000455265500048