QUEUING SYSTEM WITH IMPATIENT CUSTOMERS - APPLYING SIMULATION TECHNIQUES TO SOLVE A SMALL BUSINESS PROBLEM

Kód výsledku v IS VaVaI

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Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

QUEUING SYSTEM WITH IMPATIENT CUSTOMERS - APPLYING SIMULATION TECHNIQUES TO SOLVE A SMALL BUSINESS PROBLEM

Popis výsledku v původním jazyce

The study deals with an analysis and optimization of a queuing system in the service sector. The company under review is a traditional men’s hairdresser (barber) whose business model is based on limited offer of services (dry hair cut) with the emphasis on short waiting time and no orders in advance. The analyzed queuing system is characterized by impatient customers in the system. The aim of the study is to design an optimal operating system, which will balance the interests of operator (service owner), service staff, and service customers. Random distributions of system input parameters are modeled on the basis of known information about the number of arriving customers and the time of service. The resulting optimal parameter values were obtained by simulation procedure. The simulation was performed by MS Excel using VBA (Visual Basic for Applications).

Název v anglickém jazyce

QUEUING SYSTEM WITH IMPATIENT CUSTOMERS - APPLYING SIMULATION TECHNIQUES TO SOLVE A SMALL BUSINESS PROBLEM

Popis výsledku anglicky

The study deals with an analysis and optimization of a queuing system in the service sector. The company under review is a traditional men’s hairdresser (barber) whose business model is based on limited offer of services (dry hair cut) with the emphasis on short waiting time and no orders in advance. The analyzed queuing system is characterized by impatient customers in the system. The aim of the study is to design an optimal operating system, which will balance the interests of operator (service owner), service staff, and service customers. Random distributions of system input parameters are modeled on the basis of known information about the number of arriving customers and the time of service. The resulting optimal parameter values were obtained by simulation procedure. The simulation was performed by MS Excel using VBA (Visual Basic for Applications).

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50202 - Applied Economics, Econometrics

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2020

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of the International Scientific Conference Quantitative Methods in Economics / Multiple Criteria Decision Making XX

ISBN

978-80-89962-60-0

ISSN

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e-ISSN

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Počet stran výsledku

7

Strana od-do

319-325

Název nakladatele

Letra Edu

Místo vydání

Bratislava

Místo konání akce

Púchov

Datum konání akce

27. 5. 2020

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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