The impact of visitor segments on the perception of the quality of the product of accommodation establishments

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60076658%3A12510%2F12%3A43883472" target="_blank" >RIV/60076658:12510/12:43883472 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/75081431:_____/12:00000356

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

The impact of visitor segments on the perception of the quality of the product of accommodation establishments

Popis výsledku v původním jazyce

The aim of the paper is to evaluate di? erences in the quality perception among particular segments of demand. Data for analysis were collected by means of the questionnaire survey among clients of accommodation establishments. The research in accommodation establishments succeeded to identify four factors of the perception of quality of services provided in those establishments, when only accommodation and catering services were taken into consideration. Age appeared to be an important criterion for the evaluation the of the quality of o? ered services as the di? erences in the quality perception among particular age groups were proved for three of four identi? ed factors of the quality perception. The factors are as follows: "environment of the accommodation establishment", "hygiene in accommodation establishment", "service in the catering part of the establishment" and "quality of the meals". The duration of stay as well as the gender of the respondents in? uences the quality of per

Název v anglickém jazyce

The impact of visitor segments on the perception of the quality of the product of accommodation establishments

Popis výsledku anglicky

The aim of the paper is to evaluate di? erences in the quality perception among particular segments of demand. Data for analysis were collected by means of the questionnaire survey among clients of accommodation establishments. The research in accommodation establishments succeeded to identify four factors of the perception of quality of services provided in those establishments, when only accommodation and catering services were taken into consideration. Age appeared to be an important criterion for the evaluation the of the quality of o? ered services as the di? erences in the quality perception among particular age groups were proved for three of four identi? ed factors of the quality perception. The factors are as follows: "environment of the accommodation establishment", "hygiene in accommodation establishment", "service in the catering part of the establishment" and "quality of the meals". The duration of stay as well as the gender of the respondents in? uences the quality of per

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

V - Vyzkumna aktivita podporovana z jinych verejnych zdroju

Rok uplatnění

2012

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Acta Universitatis agriculturae et silviculturae Mendelianae Brunensis

ISSN

1211-8516

e-ISSN

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Svazek periodika

60

Číslo periodika v rámci svazku

7

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

9

Strana od-do

399-407

Kód UT WoS článku

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EID výsledku v databázi Scopus

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