Raising the Quality of Tourism Firms – Case study from the Czech Republic. In M. Bezpartochnyi
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60076658%3A12510%2F18%3A43898540" target="_blank" >RIV/60076658:12510/18:43898540 - isvavai.cz</a>
Výsledek na webu
<a href="http://ep3.nuwm.edu.ua/10289/1/%D0%90kimova%20L.%20M._Development%20of%20quality%20management%20systems%20in%20the%20hotel-restaurant%20%D0%B7%D0%B0%D1%85.pdf" target="_blank" >http://ep3.nuwm.edu.ua/10289/1/%D0%90kimova%20L.%20M._Development%20of%20quality%20management%20systems%20in%20the%20hotel-restaurant%20%D0%B7%D0%B0%D1%85.pdf</a>
DOI - Digital Object Identifier
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Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
Raising the Quality of Tourism Firms – Case study from the Czech Republic. In M. Bezpartochnyi
Popis výsledku v původním jazyce
Nowadays in contemporary economy the understanding and maintaining service quality offered to guests and tourists are extremely important to the growth and competiveness of hotel and gastronomy business. Jain and Gupta (2004) suggested that competitive pressure to deliver high-quality service has forced service organisation to understand costumer assessments of service quality and then develop service provision standard that will meet and exceed costumers‘expectations. This implies that service-based industries, such as tourism firms are obliged to delivers outstanding services to their customers in order to have sustainable competitive advantage.
Název v anglickém jazyce
Raising the Quality of Tourism Firms – Case study from the Czech Republic. In M. Bezpartochnyi
Popis výsledku anglicky
Nowadays in contemporary economy the understanding and maintaining service quality offered to guests and tourists are extremely important to the growth and competiveness of hotel and gastronomy business. Jain and Gupta (2004) suggested that competitive pressure to deliver high-quality service has forced service organisation to understand costumer assessments of service quality and then develop service provision standard that will meet and exceed costumers‘expectations. This implies that service-based industries, such as tourism firms are obliged to delivers outstanding services to their customers in order to have sustainable competitive advantage.
Klasifikace
Druh
C - Kapitola v odborné knize
CEP obor
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OECD FORD obor
50204 - Business and management
Návaznosti výsledku
Projekt
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Návaznosti
S - Specificky vyzkum na vysokych skolach
Ostatní
Rok uplatnění
2018
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název knihy nebo sborníku
Transformational processes the development of economic systems in conditions of globalization: scientific bases, mechanisms, prospects
ISBN
978-9984-891-04-0
Počet stran výsledku
10
Strana od-do
233-242
Počet stran knihy
348
Název nakladatele
ISMA University, Riga: Landmark SIA
Místo vydání
Riga
Kód UT WoS kapitoly
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