Student satisfaction with quality of higher education services: students' and faculty management views

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F15%3A00085035" target="_blank" >RIV/00216224:14560/15:00085035 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Student satisfaction with quality of higher education services: students' and faculty management views

Popis výsledku v původním jazyce

In current dynamic environment and increased international competition, higher education (HE) institutions' success depends on quantity and quality of students they recruit and retain, which is influenced to a great extent by student satisfaction with the quality of their services. Thus, delivering quality services has become an important goal for the majority of HE institutions. To improve service quality, HE institutions should know what is important for students to be satisfied. If HE institutions? management doesn?t possess reliable information on determinants of student satisfaction, they rely solely on their own views and assumptions in quality improvement process. But these assumptions may not correspond with the reality. The aim of this paper is to identify the degree of agreement on determinants of student satisfaction with HE institutions? services from perspective of students and management.

Název v anglickém jazyce

Student satisfaction with quality of higher education services: students' and faculty management views

Popis výsledku anglicky

In current dynamic environment and increased international competition, higher education (HE) institutions' success depends on quantity and quality of students they recruit and retain, which is influenced to a great extent by student satisfaction with the quality of their services. Thus, delivering quality services has become an important goal for the majority of HE institutions. To improve service quality, HE institutions should know what is important for students to be satisfied. If HE institutions? management doesn?t possess reliable information on determinants of student satisfaction, they rely solely on their own views and assumptions in quality improvement process. But these assumptions may not correspond with the reality. The aim of this paper is to identify the degree of agreement on determinants of student satisfaction with HE institutions? services from perspective of students and management.

Druh

D - Stať ve sborníku

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2015

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Economic Challenges for Higher Education in Central and Eastern Europe

ISBN

9788380192706

ISSN

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e-ISSN

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Počet stran výsledku

25

Strana od-do

255-279

Název nakladatele

Wydawnictwo Adam Marszalek

Místo vydání

Toruń

Místo konání akce

Kraków

Datum konání akce

1. 1. 2015

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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