Student Satisfaction with Higher Education Service Quality: Dimensions and Antecedents

Kód výsledku v IS VaVaI

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Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Student Satisfaction with Higher Education Service Quality: Dimensions and Antecedents

Popis výsledku v původním jazyce

Higher education (HE) institutions are facing dynamic environment and increased international competition. Their success depends on quantity and quality of students they recruit and retain that is influenced to a great extent by student satisfaction. Therefore, HE institutions should be able to properly measure student satisfaction and find ways to manage it. For effective measurement and managing of student satisfaction, HE institutions should be aware of its dimensions and antecedents. The article aims to examine student satisfaction dimensions and antecedents, proposed by various student satisfaction models. The findings suggest that researchers do agree on a several education service quality dimensions (quality of academic and administrative services, physical environment, interpersonal communication), but have different opinions on their precise definition and relative importance (which may be context-specific).

Název v anglickém jazyce

Student Satisfaction with Higher Education Service Quality: Dimensions and Antecedents

Popis výsledku anglicky

Higher education (HE) institutions are facing dynamic environment and increased international competition. Their success depends on quantity and quality of students they recruit and retain that is influenced to a great extent by student satisfaction. Therefore, HE institutions should be able to properly measure student satisfaction and find ways to manage it. For effective measurement and managing of student satisfaction, HE institutions should be aware of its dimensions and antecedents. The article aims to examine student satisfaction dimensions and antecedents, proposed by various student satisfaction models. The findings suggest that researchers do agree on a several education service quality dimensions (quality of academic and administrative services, physical environment, interpersonal communication), but have different opinions on their precise definition and relative importance (which may be context-specific).

Druh

D - Stať ve sborníku

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2015

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of the 19th International Conference Current Trends in Public Sector Research

ISBN

9788021075320

ISSN

2336-1239

e-ISSN

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Počet stran výsledku

9

Strana od-do

223-231

Název nakladatele

Masarykova Univerzita

Místo vydání

Brno

Místo konání akce

Šlapanice

Datum konání akce

1. 1. 2015

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

000355547600027