CZECH SERVICE QUALITY SYSTEM - A TOOL FOR IMPROVING CZECH SERVICE QUALITY SYSTEM - A TOOL FOR IMPROVING QUALITY IN THE CZECH MARKET ENVIRONMENT

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60076658%3A12510%2F21%3A43903771" target="_blank" >RIV/60076658:12510/21:43903771 - isvavai.cz</a>

Výsledek na webu

<a href="http://dx.doi.org/10.7441/dokbat.2021" target="_blank" >http://dx.doi.org/10.7441/dokbat.2021</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.7441/dokbat.2021" target="_blank" >10.7441/dokbat.2021</a>

Jazyk výsledku

angličtina

Název v původním jazyce

CZECH SERVICE QUALITY SYSTEM - A TOOL FOR IMPROVING CZECH SERVICE QUALITY SYSTEM - A TOOL FOR IMPROVING QUALITY IN THE CZECH MARKET ENVIRONMENT

Popis výsledku v původním jazyce

The present research carried out a survey of the service quality represented by the Czech Service Quality System (CSQS). The aim of this paper is to analyse the implementation this system and verify the applicability of this system in practice as well as to verify the interdependence with the values of the Tourism Satellite Account. The partial goal is to describe both stages of the system, including the specific conditions necessary for a successful certification. To fulfil the aim of this paper an inter-regional analysis was carried out to determine the degree of implementation of CSQS of territorial units of NUTS3 of the Czech Republic. Specifically, the number of certified organizations was finding out in these territorial units. Next the values of the Tourism Satellite Account (TSA) in these regions were determined, resp. the share of individual regions in the Gross Value Added (GVA) of tourism. In order to verify the influence of the number of certified organizations on the development of the region, the data obtained from the TSA in regions were cross-correlated with the data obtained by the inter-regional analysis of the Czech Service Quality System. For finding of this mutual interdependence between the determined values the Pearson correlation coefficient was used. This coefficient examines the common variability of two quantities and finds out whether there is possible to observe a linear relationship in the data. The output from the cross-correlation of these data refers to the fact that no statistically significant linear dependence was proven. This means that the linear interdependence between correlated quantities has not been demonstrated. This does not mean, however, that the compared quantities do not depend on each other.

Název v anglickém jazyce

CZECH SERVICE QUALITY SYSTEM - A TOOL FOR IMPROVING CZECH SERVICE QUALITY SYSTEM - A TOOL FOR IMPROVING QUALITY IN THE CZECH MARKET ENVIRONMENT

Popis výsledku anglicky

The present research carried out a survey of the service quality represented by the Czech Service Quality System (CSQS). The aim of this paper is to analyse the implementation this system and verify the applicability of this system in practice as well as to verify the interdependence with the values of the Tourism Satellite Account. The partial goal is to describe both stages of the system, including the specific conditions necessary for a successful certification. To fulfil the aim of this paper an inter-regional analysis was carried out to determine the degree of implementation of CSQS of territorial units of NUTS3 of the Czech Republic. Specifically, the number of certified organizations was finding out in these territorial units. Next the values of the Tourism Satellite Account (TSA) in these regions were determined, resp. the share of individual regions in the Gross Value Added (GVA) of tourism. In order to verify the influence of the number of certified organizations on the development of the region, the data obtained from the TSA in regions were cross-correlated with the data obtained by the inter-regional analysis of the Czech Service Quality System. For finding of this mutual interdependence between the determined values the Pearson correlation coefficient was used. This coefficient examines the common variability of two quantities and finds out whether there is possible to observe a linear relationship in the data. The output from the cross-correlation of these data refers to the fact that no statistically significant linear dependence was proven. This means that the linear interdependence between correlated quantities has not been demonstrated. This does not mean, however, that the compared quantities do not depend on each other.

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2021

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Conference Proceedings DOKBAT 17th Annual International Bata Conference for Ph.D. Students and Young Researchers

ISBN

978-80-7678-025-5

ISSN

—

e-ISSN

—

Počet stran výsledku

11

Strana od-do

354-364

Název nakladatele

Tomas Bata University in Zlín, Faculty of Management and Economics

Místo vydání

Zlín

Místo konání akce

Zlín

Datum konání akce

20. 5. 2021

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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