The role of awareness in appraising the success of E-government systems

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60460709%3A41110%2F23%3A96679" target="_blank" >RIV/60460709:41110/23:96679 - isvavai.cz</a>

Výsledek na webu

<a href="https://doi.org/10.1080/23311975.2023.2186739" target="_blank" >https://doi.org/10.1080/23311975.2023.2186739</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1080/23311975.2023.2186739" target="_blank" >10.1080/23311975.2023.2186739</a>

Jazyk výsledku

angličtina

Název v původním jazyce

The role of awareness in appraising the success of E-government systems

Popis výsledku v původním jazyce

Worldwide governments are launching e-government (E-Gov) systems to ensure the superior delivery of services to their citizens. Ensuring the success of government-to-citizen (G2C), E-Gov systems is still challenging for various developing countries. To overcome this challenge, investigating the success of G2C E-Gov systems is important. This paper assesses the success of E-Gov systems from the perspective of a developing country. For this purpose, this research incorporates perceived-usefulness and perceived-trust variables into DeLone and McLean’s IS success model. A survey-based method was employed to collect data from Pakistani citizens. The PLS-SEM method was used for the validation of the conceptual model. Using the non-probability sampling technique, a sample of 264 usable cases was collected and used to analyze our model. It is evident from the outcomes of the study that information-quality has significant effects on the use of E-Gov and user-satisfaction, while service-quality, system-quality, and perceived-trust have significant effects on the use of E-Gov, user-satisfaction and perceived-usefulness. Further, the use of E-Gov, perceived-usefulness, and user-satisfaction have direct, significant impacts on the perceived-net-benefits. The practitioners are recommended to concentrate on the three quality dimensions i.e. information quality, system quality, and service quality while preparing E-Gov applications. The role of governments is also important to launch awareness campaigns and motivate their citizens to use E-Gov services.

Název v anglickém jazyce

The role of awareness in appraising the success of E-government systems

Popis výsledku anglicky

Worldwide governments are launching e-government (E-Gov) systems to ensure the superior delivery of services to their citizens. Ensuring the success of government-to-citizen (G2C), E-Gov systems is still challenging for various developing countries. To overcome this challenge, investigating the success of G2C E-Gov systems is important. This paper assesses the success of E-Gov systems from the perspective of a developing country. For this purpose, this research incorporates perceived-usefulness and perceived-trust variables into DeLone and McLean’s IS success model. A survey-based method was employed to collect data from Pakistani citizens. The PLS-SEM method was used for the validation of the conceptual model. Using the non-probability sampling technique, a sample of 264 usable cases was collected and used to analyze our model. It is evident from the outcomes of the study that information-quality has significant effects on the use of E-Gov and user-satisfaction, while service-quality, system-quality, and perceived-trust have significant effects on the use of E-Gov, user-satisfaction and perceived-usefulness. Further, the use of E-Gov, perceived-usefulness, and user-satisfaction have direct, significant impacts on the perceived-net-benefits. The practitioners are recommended to concentrate on the three quality dimensions i.e. information quality, system quality, and service quality while preparing E-Gov applications. The role of governments is also important to launch awareness campaigns and motivate their citizens to use E-Gov services.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2023

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

COGENT BUSINESS & MANAGEMENT

ISSN

2331-1975

e-ISSN

2331-1975

Svazek periodika

10

Číslo periodika v rámci svazku

2023-01-01

Stát vydavatele periodika

NO - Norské království

Počet stran výsledku

18

Strana od-do

1-18

Kód UT WoS článku

000945768000001

EID výsledku v databázi Scopus

2-s2.0-85150499607