Usability Issues in BPMN Models Analyzed Using Eye-Tracking Technology

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60460709%3A41110%2F25%3A103581" target="_blank" >RIV/60460709:41110/25:103581 - isvavai.cz</a>

Výsledek na webu

<a href="http://dx.doi.org/10.54941/ahfe1006761" target="_blank" >http://dx.doi.org/10.54941/ahfe1006761</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.54941/ahfe1006761" target="_blank" >10.54941/ahfe1006761</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Usability Issues in BPMN Models Analyzed Using Eye-Tracking Technology

Popis výsledku v původním jazyce

Eye-tracking technology is a powerful tool in human-computer interaction (HCI), capturing users’ visual attention and tracking their eye movements. This technique helps determine where a person is looking at any given moment and the sequence of their gaze. It, therefore, provides information about their visual and cognitive functions. Data collected in this way can be objectively processed, leading to the design of more efficient and user-friendly interfaces. Business Process Model and Notation (BPMN) is widely recognized for its clear and understandable representation of business processes. It is generally used to manage organizations. This study aims to describe eye-tracking technology in the context of BPMN. In this study, we worked with BPMN and used an eye tracker to generate visual heatmaps to represent the focus areas of the participants under study. The experiments were conducted using the web-based tool GazeRecorder, which is free and available online. Participants walked through business process models demonstrating actions, choices, and potential interactions within systems such as booking a flight, ordering food online, or purchasing electronic devices (e.g., TV, PC, smartphone). The study determined which BPMN symbols are challenging to interpret and how the overall quality of the BPMN can be improved.

Název v anglickém jazyce

Usability Issues in BPMN Models Analyzed Using Eye-Tracking Technology

Popis výsledku anglicky

Eye-tracking technology is a powerful tool in human-computer interaction (HCI), capturing users’ visual attention and tracking their eye movements. This technique helps determine where a person is looking at any given moment and the sequence of their gaze. It, therefore, provides information about their visual and cognitive functions. Data collected in this way can be objectively processed, leading to the design of more efficient and user-friendly interfaces. Business Process Model and Notation (BPMN) is widely recognized for its clear and understandable representation of business processes. It is generally used to manage organizations. This study aims to describe eye-tracking technology in the context of BPMN. In this study, we worked with BPMN and used an eye tracker to generate visual heatmaps to represent the focus areas of the participants under study. The experiments were conducted using the web-based tool GazeRecorder, which is free and available online. Participants walked through business process models demonstrating actions, choices, and potential interactions within systems such as booking a flight, ordering food online, or purchasing electronic devices (e.g., TV, PC, smartphone). The study determined which BPMN symbols are challenging to interpret and how the overall quality of the BPMN can be improved.

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2025

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Human-Computer Interaction and Applied Computing: Proceedings of the AHFE 2023 International Conference on Human-Computer Interaction, Applied Computing, and Emerging Technologies (HCII-ACET 2023)

ISBN

978-1-964867-85-4

ISSN

—

e-ISSN

—

Počet stran výsledku

11

Strana od-do

112-122

Název nakladatele

AHFE Conference Publishing / Springer

Místo vydání

Los Angeles, USA (AHFE 2023 conference)

Místo konání akce

Los Angeles, USA (AHFE 2023 conference)

Datum konání akce

1. 1. 2025

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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