Usability Issues in BPMN Models Analyzed Using Eye-Tracking Technology

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21230%2F25%3A00390516" target="_blank" >RIV/68407700:21230/25:00390516 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/68407700:21240/25:00390516

Výsledek na webu

<a href="https://doi.org/10.54941/ahfe1006761" target="_blank" >https://doi.org/10.54941/ahfe1006761</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.54941/ahfe1006761" target="_blank" >10.54941/ahfe1006761</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Usability Issues in BPMN Models Analyzed Using Eye-Tracking Technology

Popis výsledku v původním jazyce

EEye-tracking technology is a powerful tool in human-computer interaction (HCI), capturing users’ visual attention and tracking their eye movements. This technique helps determine where a person is looking at any given moment and the sequence of their gaze. It, therefore, provides information about their visual and cognitive functions. Data collected in this way can be objectively processed, leading to the design of more efficient and user-friendly interfaces. Business Process Model and Notation (BPMN) is widely recognized for its clear and understandable representation of business processes. It is generally used to manage organizations. This study aims to describe eye-tracking technology in the context of BPMN. In this study, we worked with BPMN and used an eye tracker to generate visual heatmaps to represent the focus areas of the participants under study. The experiments were conducted using the web-based tool GazeRecorder, which is free and available online. Participants walked through business process models demonstrating actions, choices, and potential interactions within systems such as booking a flight, ordering food online, or purchasing electronic devices (e.g., TV, PC, smartphone). The study determined which BPMN symbols are challenging to interpret and how the overall quality of the BPMN can be improved.

Název v anglickém jazyce

Usability Issues in BPMN Models Analyzed Using Eye-Tracking Technology

Popis výsledku anglicky

EEye-tracking technology is a powerful tool in human-computer interaction (HCI), capturing users’ visual attention and tracking their eye movements. This technique helps determine where a person is looking at any given moment and the sequence of their gaze. It, therefore, provides information about their visual and cognitive functions. Data collected in this way can be objectively processed, leading to the design of more efficient and user-friendly interfaces. Business Process Model and Notation (BPMN) is widely recognized for its clear and understandable representation of business processes. It is generally used to manage organizations. This study aims to describe eye-tracking technology in the context of BPMN. In this study, we worked with BPMN and used an eye tracker to generate visual heatmaps to represent the focus areas of the participants under study. The experiments were conducted using the web-based tool GazeRecorder, which is free and available online. Participants walked through business process models demonstrating actions, choices, and potential interactions within systems such as booking a flight, ordering food online, or purchasing electronic devices (e.g., TV, PC, smartphone). The study determined which BPMN symbols are challenging to interpret and how the overall quality of the BPMN can be improved.

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2025

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Human Systems Engineering and Design (IHSED2025): Future Trends and Applications

ISBN

978-1-964867-74-8

ISSN

2771-0718

e-ISSN

2771-0718

Počet stran výsledku

10

Strana od-do

53-62

Název nakladatele

Applied Human Factors and Ergonomics International

Místo vydání

New York

Místo konání akce

Pula

Datum konání akce

22. 9. 2025

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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