Evaluation of Quality Public Transport Criteria in Terms of Passenger Satisfaction

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27230%2F16%3A86098216" target="_blank" >RIV/61989100:27230/16:86098216 - isvavai.cz</a>

Výsledek na webu

<a href="https://www.degruyter.com/downloadpdf/j/ttj.2016.17.issue-1/ttj-2016-0003/ttj-2016-0003.xml" target="_blank" >https://www.degruyter.com/downloadpdf/j/ttj.2016.17.issue-1/ttj-2016-0003/ttj-2016-0003.xml</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1515/ttj-2016-0003" target="_blank" >10.1515/ttj-2016-0003</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Evaluation of Quality Public Transport Criteria in Terms of Passenger Satisfaction

Popis výsledku v původním jazyce

This article presents a detailed description and explanation of the methodology for evaluation of quality public transport criteria in terms of passenger satisfaction. In 2011-2014 this method was applied in an assessment of passenger satisfaction with the urban public transport system in Ostrava. In order to assess passengers' satisfaction, traffic survey has been chosen utilizing questionnaire and student inquirers. The results achieved by application of the method have been processed to evaluate time accessibility criteria of a public transport system. Time accessibility criteria group (accessibility of stops, waiting for a connection and transferability in the public transport network) evaluates physical and psychological aspects of the passenger during his arrival at the station, while leaving the station, in the course of waiting for a connection and during the transfer. The time accessibility criteria are considered the most significant criteria that impact a passenger's decision to utilise public transport options. (C) 2016 Transport and Telecommunication Institute.

Název v anglickém jazyce

Evaluation of Quality Public Transport Criteria in Terms of Passenger Satisfaction

Popis výsledku anglicky

This article presents a detailed description and explanation of the methodology for evaluation of quality public transport criteria in terms of passenger satisfaction. In 2011-2014 this method was applied in an assessment of passenger satisfaction with the urban public transport system in Ostrava. In order to assess passengers' satisfaction, traffic survey has been chosen utilizing questionnaire and student inquirers. The results achieved by application of the method have been processed to evaluate time accessibility criteria of a public transport system. Time accessibility criteria group (accessibility of stops, waiting for a connection and transferability in the public transport network) evaluates physical and psychological aspects of the passenger during his arrival at the station, while leaving the station, in the course of waiting for a connection and during the transfer. The time accessibility criteria are considered the most significant criteria that impact a passenger's decision to utilise public transport options. (C) 2016 Transport and Telecommunication Institute.

Druh

J_x - Nezařazeno - Článek v odborném periodiku (Jimp, Jsc a Jost)

CEP obor

JO - Pozemní dopravní systémy a zařízení

OECD FORD obor

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Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2016

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Transport and Telecommunication

ISSN

1407-6160

e-ISSN

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Svazek periodika

17

Číslo periodika v rámci svazku

1

Stát vydavatele periodika

LV - Lotyšská republika

Počet stran výsledku

10

Strana od-do

18-27

Kód UT WoS článku

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EID výsledku v databázi Scopus

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