DECISION SUPPORT FOR THE CHOICE OF A METHODOLOGICAL FRAMEWORK FOR IT SERVICES

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F22%3A10250243" target="_blank" >RIV/61989100:27510/22:10250243 - isvavai.cz</a>

Výsledek na webu

<a href="https://idimt.org/wp-content/uploads/2022/09/IDIMT-2022-proceedings.pdf" target="_blank" >https://idimt.org/wp-content/uploads/2022/09/IDIMT-2022-proceedings.pdf</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

DECISION SUPPORT FOR THE CHOICE OF A METHODOLOGICAL FRAMEWORK FOR IT SERVICES

Popis výsledku v původním jazyce

The use of certified process management methodologies in companies providing IT services is currently a necessity to maintain their competitiveness. This article focuses on the evaluation of the methodological frameworks used in the IT process management - ITIL and COBIT. The aim of this paper is to design and evaluate a multi-criteria evaluation model that considers the criteria for their selection. The design of the multi-criteria model is created according to the Analytical Hierarchical Method (AHP). This model evaluates the optimal alternative of the methodology. The IT company focuses on the implementation of process management IT frameworks and offers consulting and software support in the information technology processes. It is necessary to make arguments that are based on a sophistical evaluation of the criteria for implementation the specific framework. The results of the evaluation using the AHP method showed that the ITIL methodology achieved the highest score as COBIT

Název v anglickém jazyce

DECISION SUPPORT FOR THE CHOICE OF A METHODOLOGICAL FRAMEWORK FOR IT SERVICES

Popis výsledku anglicky

The use of certified process management methodologies in companies providing IT services is currently a necessity to maintain their competitiveness. This article focuses on the evaluation of the methodological frameworks used in the IT process management - ITIL and COBIT. The aim of this paper is to design and evaluate a multi-criteria evaluation model that considers the criteria for their selection. The design of the multi-criteria model is created according to the Analytical Hierarchical Method (AHP). This model evaluates the optimal alternative of the methodology. The IT company focuses on the implementation of process management IT frameworks and offers consulting and software support in the information technology processes. It is necessary to make arguments that are based on a sophistical evaluation of the criteria for implementation the specific framework. The results of the evaluation using the AHP method showed that the ITIL methodology achieved the highest score as COBIT

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2022

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

IDIMT-2022 : Digitalization of Society, Business and Management in a Pandemic : 30th Interdisciplinary Information Management Talks : Sept. 7-9, 2022, Prague, Czech Republic

ISBN

978-3-99113-758-0

ISSN

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e-ISSN

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Počet stran výsledku

8

Strana od-do

109-116

Název nakladatele

Trauner

Místo vydání

Linz

Místo konání akce

Praha

Datum konání akce

7. 9. 2022

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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