Quality Management for Assurance Value of the Customer in Industry 4.0 Times

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F24%3A10252471" target="_blank" >RIV/61989100:27510/24:10252471 - isvavai.cz</a>

Výsledek na webu

<a href="https://www.taylorfrancis.com/books/edit/10.4324/9781003404682/quality-management-value-creation-digital-economy-joanna-rosak-szyrocka-justyna-%C5%BCywio%C5%82ek-muhammad-shahbaz" target="_blank" >https://www.taylorfrancis.com/books/edit/10.4324/9781003404682/quality-management-value-creation-digital-economy-joanna-rosak-szyrocka-justyna-%C5%BCywio%C5%82ek-muhammad-shahbaz</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.4324/9781003404682-8" target="_blank" >10.4324/9781003404682-8</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Quality Management for Assurance Value of the Customer in Industry 4.0 Times

Popis výsledku v původním jazyce

In today&apos;s dynamically changing business environment, the focus is shifting toward achieving customer value through elements of environmentally friendly, sustainable, and innovative business to implement the principles of Industry 4.0. The customer is a key source of revenue for the enterprise; hence, that is essential to focus on assurance customer&apos;s value. The customers&apos; demands and their awareness toward sustainable entrepreneurship are increasing, and therefore it is imperative to focus on customer satisfaction, and consequently to quality management for assurance value the customer in Industry 4.0 times. Quality is essential for safety and customer satisfaction. Quality management should be focused on satisfying customer needs and seen as one of the cornerstones of business. Providing quality products and services should be seen as the only way to maintain a successful entrepreneurship. Thus, producers must demonstrate to customers that they sufficiently understand what their customers value and they must display their performance in creating and delivering value to customers. Indeed, businesses know how to align their purpose with their sense of responsibility, and the following activities should be implemented: increasing focus on customer needs, measuring customer value, strengthening customer relationships, thinking creatively about all areas of business operations, and developing value innovation. This chapter aims to propose a process for quality management in the Industry 4.0 era to maintain customer value based on literature background and research. A sub-objective is to propose recommendations to increase the competitiveness of companies and implement sustainable development goals.

Název v anglickém jazyce

Quality Management for Assurance Value of the Customer in Industry 4.0 Times

Popis výsledku anglicky

In today&apos;s dynamically changing business environment, the focus is shifting toward achieving customer value through elements of environmentally friendly, sustainable, and innovative business to implement the principles of Industry 4.0. The customer is a key source of revenue for the enterprise; hence, that is essential to focus on assurance customer&apos;s value. The customers&apos; demands and their awareness toward sustainable entrepreneurship are increasing, and therefore it is imperative to focus on customer satisfaction, and consequently to quality management for assurance value the customer in Industry 4.0 times. Quality is essential for safety and customer satisfaction. Quality management should be focused on satisfying customer needs and seen as one of the cornerstones of business. Providing quality products and services should be seen as the only way to maintain a successful entrepreneurship. Thus, producers must demonstrate to customers that they sufficiently understand what their customers value and they must display their performance in creating and delivering value to customers. Indeed, businesses know how to align their purpose with their sense of responsibility, and the following activities should be implemented: increasing focus on customer needs, measuring customer value, strengthening customer relationships, thinking creatively about all areas of business operations, and developing value innovation. This chapter aims to propose a process for quality management in the Industry 4.0 era to maintain customer value based on literature background and research. A sub-objective is to propose recommendations to increase the competitiveness of companies and implement sustainable development goals.

Druh

C - Kapitola v odborné knize

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2024

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název knihy nebo sborníku

Quality management, value Creation, and the digital economy

ISBN

978-1-00-340468-2

Počet stran výsledku

13

Strana od-do

129-141

Počet stran knihy

194

Název nakladatele

Routledge

Místo vydání

London

Kód UT WoS kapitoly

001068682100010