Methodology for Process Mapping in Travel Agencies, Agents and Destination Management

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F49777513%3A23210%2F19%3A43959475" target="_blank" >RIV/49777513:23210/19:43959475 - isvavai.cz</a>

Výsledek na webu

<a href="https://drive.google.com/file/d/1weJaaIICAT2nPQ4uDDLNFvi-zgA3xHBQ/view?usp=sharing" target="_blank" >https://drive.google.com/file/d/1weJaaIICAT2nPQ4uDDLNFvi-zgA3xHBQ/view?usp=sharing</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Methodology for Process Mapping in Travel Agencies, Agents and Destination Management

Popis výsledku v původním jazyce

The modern world of new technologies, increased globalization and changes in customers&apos; behaviour forces tourism businesses to continually improve the quality of provided services. The classical organization of tourism businesses through functions is no longer sufficient to ensure profitability, sustainability and satisfaction of customers. The reason is simple. Functional management can no longer flexibly reflect on changing needs of more and more demanding customers. Thus, the effort of tourism companies should be to switch to process management and unify the existing functions together to working business processes. As a result, these businesses will easier fulfill the needs of all stakeholders in accordance with the strategic objectives of the company. The purpose of this work in progress is to design particular methodology and identify the scientific approach of future research aimed at the identification of key processes in tourism businesses and its characteristics, especially within tour agencies, tour agents and destination management organizations in the Czech Republic. Proposed particular process framework will help chosen tourism entities to effectively manage and coordinate their daily activities with a focus on the customers&apos; needs and business objectives at the same time. This work in progress will help to fill in the research gap in tourism processes and their management because no similar research has been done in the Czech Republic yet. The main message of this work will be delivered at the conference in the form of presentation.

Název v anglickém jazyce

Methodology for Process Mapping in Travel Agencies, Agents and Destination Management

Popis výsledku anglicky

The modern world of new technologies, increased globalization and changes in customers&apos; behaviour forces tourism businesses to continually improve the quality of provided services. The classical organization of tourism businesses through functions is no longer sufficient to ensure profitability, sustainability and satisfaction of customers. The reason is simple. Functional management can no longer flexibly reflect on changing needs of more and more demanding customers. Thus, the effort of tourism companies should be to switch to process management and unify the existing functions together to working business processes. As a result, these businesses will easier fulfill the needs of all stakeholders in accordance with the strategic objectives of the company. The purpose of this work in progress is to design particular methodology and identify the scientific approach of future research aimed at the identification of key processes in tourism businesses and its characteristics, especially within tour agencies, tour agents and destination management organizations in the Czech Republic. Proposed particular process framework will help chosen tourism entities to effectively manage and coordinate their daily activities with a focus on the customers&apos; needs and business objectives at the same time. This work in progress will help to fill in the research gap in tourism processes and their management because no similar research has been done in the Czech Republic yet. The main message of this work will be delivered at the conference in the form of presentation.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

20301 - Mechanical engineering

Projekt

<a href="/cs/project/TL01000191" target="_blank" >TL01000191: Inovace systémů řízení subjektů cestovního ruchu pomocí nástrojů procesního řízení</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2019

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

VISION 2025: EDUCATION EXCELLENCE AND MANAGEMENT OF INNOVATIONS THROUGH SUSTAINABLE ECONOMIC COMPETITIVE ADVANTAGE

ISBN

978-0-9998551-3-3

ISSN

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e-ISSN

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Počet stran výsledku

10

Strana od-do

9356-9365

Název nakladatele

INT BUSINESS INFORMATION MANAGEMENT ASSOC-IBIMA

Místo vydání

NORRISTOWN

Místo konání akce

Madrid, SPAIN

Datum konání akce

13. 11. 2019

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

000561117203023