Empirical assessment of microfinance banks in Nigeria using EFQM excellence model

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F17%3A43912843" target="_blank" >RIV/62156489:43110/17:43912843 - isvavai.cz</a>

Výsledek na webu

<a href="https://doi.org/10.18421/IJQR11.02-03" target="_blank" >https://doi.org/10.18421/IJQR11.02-03</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.18421/IJQR11.02-03" target="_blank" >10.18421/IJQR11.02-03</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Empirical assessment of microfinance banks in Nigeria using EFQM excellence model

Popis výsledku v původním jazyce

Measuring the performance of microfinance banks ensure that the banks create value for their various stakeholders. Achieving and sustaining superior business performance is important for organisations. The goal of this study is to assess microfinance banks in Nigeria using EFQM Excellence Model. The study adapts the EFQM self- assessment questionnaire for collecting data from 53 senior staff of selected Microfinance banks in Nigeria. In analyzing our data, Pearson correlation, ANOVA, and multiple regression techniques were used. The result shows that a significant positive association exists between the enablers (leadership, strategy, people, partnerships and resources, processes, products, and services) and results (customer, people, society, and business) criterion. More important, all the 4 hypotheses are supported. The authors suggest that a robust performance management system that integrates leadership, strategy, people, resources, processes, products, and services are important to achieve and sustain excellent results for various stakeholders.

Název v anglickém jazyce

Empirical assessment of microfinance banks in Nigeria using EFQM excellence model

Popis výsledku anglicky

Measuring the performance of microfinance banks ensure that the banks create value for their various stakeholders. Achieving and sustaining superior business performance is important for organisations. The goal of this study is to assess microfinance banks in Nigeria using EFQM Excellence Model. The study adapts the EFQM self- assessment questionnaire for collecting data from 53 senior staff of selected Microfinance banks in Nigeria. In analyzing our data, Pearson correlation, ANOVA, and multiple regression techniques were used. The result shows that a significant positive association exists between the enablers (leadership, strategy, people, partnerships and resources, processes, products, and services) and results (customer, people, society, and business) criterion. More important, all the 4 hypotheses are supported. The authors suggest that a robust performance management system that integrates leadership, strategy, people, resources, processes, products, and services are important to achieve and sustain excellent results for various stakeholders.

Druh

J_SC - Článek v periodiku v databázi SCOPUS

CEP obor

—

OECD FORD obor

50603 - Organisation theory

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2017

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

International Journal for Quality Research

ISSN

1800-6450

e-ISSN

—

Svazek periodika

11

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

ME - Černá Hora

Počet stran výsledku

16

Strana od-do

279-294

Kód UT WoS článku

000410710300004

EID výsledku v databázi Scopus

2-s2.0-85020769529