A Model for Assessing Digital Transformation Maturity for Service Provider Organizations

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F23%3A43924752" target="_blank" >RIV/62156489:43110/23:43924752 - isvavai.cz</a>

Výsledek na webu

<a href="https://doi.org/10.11118/ejobsat.2023.014" target="_blank" >https://doi.org/10.11118/ejobsat.2023.014</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.11118/ejobsat.2023.014" target="_blank" >10.11118/ejobsat.2023.014</a>

Jazyk výsledku

angličtina

Název v původním jazyce

A Model for Assessing Digital Transformation Maturity for Service Provider Organizations

Popis výsledku v původním jazyce

The research presented aims to close a gap in the measurement of digital maturity for the domain of service which was identified through a systematic literature review. The study provides a holistic Digital Service Transformation Maturity Self-Assessment Model for service provider companies in a B2B-context based on analysis of different digital maturity models and by means of a qualitative approach through expert feedback in a Delphi-process and additional complementary literature review to define maturity assessment items. The presented Digital Service Transformation Maturity Model comprises 8 factors, 27 subfactors and 403 related specific assessment items describing digital maturity from a holistic point of view. The model has been further converted into a simple and practical tool to self-assess and visualize current state of digital maturity. The assessment model finally was pilot tested and the outcomes are also outlined in this article. The designed model provides practical implications for the ease of evaluating and improving digital maturity levels in every aspect of its factors and contributes to the successful management of digital transformation in service provider organizations by offering effective guidance how to move to the desired future maturity level based on a solid understanding of current digital maturity accomplishments.

Název v anglickém jazyce

A Model for Assessing Digital Transformation Maturity for Service Provider Organizations

Popis výsledku anglicky

The research presented aims to close a gap in the measurement of digital maturity for the domain of service which was identified through a systematic literature review. The study provides a holistic Digital Service Transformation Maturity Self-Assessment Model for service provider companies in a B2B-context based on analysis of different digital maturity models and by means of a qualitative approach through expert feedback in a Delphi-process and additional complementary literature review to define maturity assessment items. The presented Digital Service Transformation Maturity Model comprises 8 factors, 27 subfactors and 403 related specific assessment items describing digital maturity from a holistic point of view. The model has been further converted into a simple and practical tool to self-assess and visualize current state of digital maturity. The assessment model finally was pilot tested and the outcomes are also outlined in this article. The designed model provides practical implications for the ease of evaluating and improving digital maturity levels in every aspect of its factors and contributes to the successful management of digital transformation in service provider organizations by offering effective guidance how to move to the desired future maturity level based on a solid understanding of current digital maturity accomplishments.

Druh

J_SC - Článek v periodiku v databázi SCOPUS

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2023

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

European Journal of Business Science and Technology

ISSN

2336-6494

e-ISSN

2694-7161

Svazek periodika

9

Číslo periodika v rámci svazku

2

Stát vydavatele periodika

CZ - Česká republika

Počet stran výsledku

26

Strana od-do

205-230

Kód UT WoS článku

—

EID výsledku v databázi Scopus

2-s2.0-85182929384