Driver Analysis to Increase the Employee Satisfaction for Enterprise Social Media Platform

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F25%3A43927045" target="_blank" >RIV/62156489:43110/25:43927045 - isvavai.cz</a>

Výsledek na webu

<a href="https://doi.org/10.1007/978-3-031-76654-1_25" target="_blank" >https://doi.org/10.1007/978-3-031-76654-1_25</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1007/978-3-031-76654-1_25" target="_blank" >10.1007/978-3-031-76654-1_25</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Driver Analysis to Increase the Employee Satisfaction for Enterprise Social Media Platform

Popis výsledku v původním jazyce

A publicly traded international company operates an enterprise social network (ESN) for employee communication and collaboration. From a business perspective, significant investments have been made to integrate the platform. In addition, six-figure annual costs are incurred for operations and software licenses. From a business perspective, it is therefore important to measure employee satisfaction and analyze which factors have a particularly positive impact on satisfaction. A high level of satisfaction with the enterprise social network increases collaboration and communication on this platform and has a positive impact on the company&apos;s success. Employee satisfaction with the enterprise social network is regularly measured using the Net Promoter Score (NPS). The NPS is the key performance indicator for the platform that is communicated to management. The goal of this work is to use the user experience tracking to derive driver factors that have a high influence on employee satisfaction. Based on these factors, appropriate measures for the platform can be derived in order to increase employee satisfaction and the NPS. With the implementation of the measures and a higher satisfaction, a higher success effect of the platform can be expected.

Název v anglickém jazyce

Driver Analysis to Increase the Employee Satisfaction for Enterprise Social Media Platform

Popis výsledku anglicky

A publicly traded international company operates an enterprise social network (ESN) for employee communication and collaboration. From a business perspective, significant investments have been made to integrate the platform. In addition, six-figure annual costs are incurred for operations and software licenses. From a business perspective, it is therefore important to measure employee satisfaction and analyze which factors have a particularly positive impact on satisfaction. A high level of satisfaction with the enterprise social network increases collaboration and communication on this platform and has a positive impact on the company&apos;s success. Employee satisfaction with the enterprise social network is regularly measured using the Net Promoter Score (NPS). The NPS is the key performance indicator for the platform that is communicated to management. The goal of this work is to use the user experience tracking to derive driver factors that have a high influence on employee satisfaction. Based on these factors, appropriate measures for the platform can be derived in order to increase employee satisfaction and the NPS. With the implementation of the measures and a higher satisfaction, a higher success effect of the platform can be expected.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2025

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Advances in Applied Microeconomics

ISBN

978-3-031-76653-4

ISSN

2198-7246

e-ISSN

2198-7254

Počet stran výsledku

20

Strana od-do

461-480

Název nakladatele

Springer International Publishing AG

Místo vydání

Cham

Místo konání akce

Bělehrad

Datum konání akce

11. 7. 2024

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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