Behavioural response to abusive supervision among hotel employees: The intervening roles of forgiveness climate and helping behaviour
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F22%3A50019521" target="_blank" >RIV/62690094:18450/22:50019521 - isvavai.cz</a>
Výsledek na webu
<a href="https://onlinelibrary.wiley.com/doi/abs/10.1111/issj.12365" target="_blank" >https://onlinelibrary.wiley.com/doi/abs/10.1111/issj.12365</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1111/issj.12365" target="_blank" >10.1111/issj.12365</a>
Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
Behavioural response to abusive supervision among hotel employees: The intervening roles of forgiveness climate and helping behaviour
Popis výsledku v původním jazyce
The current study draws on conservation of resource theory to propose a research model in which forgiveness climate mediates the influence of abusive supervision on employees’ voice behaviour, helping behaviour, and customer-centricorganisational citizen behaviour (OCB). Data gathered from hotel employees and their co-workers in Nigeria were used to assess the hypothesised associations. These relationshipswere assessed using structural equation modelling. The results indicated that abusive supervision reduces employees’ perception of forgiveness climate, helping behaviour, andcustomer-centric OCB and fosters voice behaviour. On the other hand, forgiveness climate erodes voice behaviour and heightens helping behaviour and customer-centric OCB. Thisstudy explains the theoretical and practical contribution of the findings.
Název v anglickém jazyce
Behavioural response to abusive supervision among hotel employees: The intervening roles of forgiveness climate and helping behaviour
Popis výsledku anglicky
The current study draws on conservation of resource theory to propose a research model in which forgiveness climate mediates the influence of abusive supervision on employees’ voice behaviour, helping behaviour, and customer-centricorganisational citizen behaviour (OCB). Data gathered from hotel employees and their co-workers in Nigeria were used to assess the hypothesised associations. These relationshipswere assessed using structural equation modelling. The results indicated that abusive supervision reduces employees’ perception of forgiveness climate, helping behaviour, andcustomer-centric OCB and fosters voice behaviour. On the other hand, forgiveness climate erodes voice behaviour and heightens helping behaviour and customer-centric OCB. Thisstudy explains the theoretical and practical contribution of the findings.
Klasifikace
Druh
J<sub>SC</sub> - Článek v periodiku v databázi SCOPUS
CEP obor
—
OECD FORD obor
50902 - Social sciences, interdisciplinary
Návaznosti výsledku
Projekt
—
Návaznosti
S - Specificky vyzkum na vysokych skolach
Ostatní
Rok uplatnění
2022
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název periodika
International Social Science Journal
ISSN
0020-8701
e-ISSN
1468-2451
Svazek periodika
72
Číslo periodika v rámci svazku
245
Stát vydavatele periodika
US - Spojené státy americké
Počet stran výsledku
18
Strana od-do
543-560
Kód UT WoS článku
—
EID výsledku v databázi Scopus
2-s2.0-85135517389