Chatbots in Museums: Is Visitor Experience Measured?
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F23%3A50019750" target="_blank" >RIV/62690094:18450/23:50019750 - isvavai.cz</a>
Výsledek na webu
<a href="https://sciendo.com/article/10.2478/cjot-2022-0002" target="_blank" >https://sciendo.com/article/10.2478/cjot-2022-0002</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.2478/cjot-2022-0002" target="_blank" >10.2478/cjot-2022-0002</a>
Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
Chatbots in Museums: Is Visitor Experience Measured?
Popis výsledku v původním jazyce
Chatbots are rapidly growing application area of conversational artificial intelligence. The aim of the paper is to explore the evaluation of user experience with chatbot applications in museums and galleries. Introduction to principles of chatbots, their creation and testing is provided. Methods of user experience evaluation are explained and the indicators that can be used to assess user experience with chatbots are listed. History and classification of museum chatbots is briefly summarized. A systematic review according to the PRISMA methodology was conducted to map the latest trends in museum chatbots’ development and namely to answer two research questions: (1) What chatbots have been developed for the needs of museums and galleries? and (2) Was the visitor experience with these chatbots evaluated? The research gap in measuring visitor experience with chatbots was identified.
Název v anglickém jazyce
Chatbots in Museums: Is Visitor Experience Measured?
Popis výsledku anglicky
Chatbots are rapidly growing application area of conversational artificial intelligence. The aim of the paper is to explore the evaluation of user experience with chatbot applications in museums and galleries. Introduction to principles of chatbots, their creation and testing is provided. Methods of user experience evaluation are explained and the indicators that can be used to assess user experience with chatbots are listed. History and classification of museum chatbots is briefly summarized. A systematic review according to the PRISMA methodology was conducted to map the latest trends in museum chatbots’ development and namely to answer two research questions: (1) What chatbots have been developed for the needs of museums and galleries? and (2) Was the visitor experience with these chatbots evaluated? The research gap in measuring visitor experience with chatbots was identified.
Klasifikace
Druh
J<sub>ost</sub> - Ostatní články v recenzovaných periodicích
CEP obor
—
OECD FORD obor
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Návaznosti výsledku
Projekt
—
Návaznosti
S - Specificky vyzkum na vysokych skolach
Ostatní
Rok uplatnění
2023
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název periodika
Czech journal of tourism
ISSN
1805-3580
e-ISSN
1805-9767
Svazek periodika
11
Číslo periodika v rámci svazku
1-2
Stát vydavatele periodika
CZ - Česká republika
Počet stran výsledku
18
Strana od-do
14-31
Kód UT WoS článku
—
EID výsledku v databázi Scopus
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