Social Counselling Chatbot - Pilot Testing

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18460%2F21%3A50020009" target="_blank" >RIV/62690094:18460/21:50020009 - isvavai.cz</a>

Výsledek na webu

<a href="https://www.nordsci.org/_files/ugd/32dbef_25090a2da55e4487b81249f9af09ab2d.pdf" target="_blank" >https://www.nordsci.org/_files/ugd/32dbef_25090a2da55e4487b81249f9af09ab2d.pdf</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.32008/NORDSCI2021/B1/V4/31" target="_blank" >10.32008/NORDSCI2021/B1/V4/31</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Social Counselling Chatbot - Pilot Testing

Popis výsledku v původním jazyce

Counselling chatbot - The innovative way of communication with the client within the field of social work. Current development of modern technological possibilities of machine learning software enabled the Institute of Social Work of the Philosophical Faculty of the University Hradec Králové in cooperation with the Občanské poradenské středisko, o.p.s. (Civic Counselling Center) in Hradec Králové, Czech Republic to develop content for a new platform of communication with the client in the field of social counselling. Such an innovative tool in the field of social work is intended to be the initial contact of clients with professional social counselling organization in the web interface of the Internet. There is the first experience and initial conclusions from the pilot testing presented now. Innovative counselling chatbot is not in active service yet, so the pilot testing was manged in a „controlled environment“ of university students in the field of Social Work in May and June 2021. Topic of work/employment (which was chosen as the first of many topics that social counselling typically deals with), investigate the initial reactions of respondents to communication with chatbot, the preferred style of communication etc.

Název v anglickém jazyce

Social Counselling Chatbot - Pilot Testing

Popis výsledku anglicky

Counselling chatbot - The innovative way of communication with the client within the field of social work. Current development of modern technological possibilities of machine learning software enabled the Institute of Social Work of the Philosophical Faculty of the University Hradec Králové in cooperation with the Občanské poradenské středisko, o.p.s. (Civic Counselling Center) in Hradec Králové, Czech Republic to develop content for a new platform of communication with the client in the field of social counselling. Such an innovative tool in the field of social work is intended to be the initial contact of clients with professional social counselling organization in the web interface of the Internet. There is the first experience and initial conclusions from the pilot testing presented now. Innovative counselling chatbot is not in active service yet, so the pilot testing was manged in a „controlled environment“ of university students in the field of Social Work in May and June 2021. Topic of work/employment (which was chosen as the first of many topics that social counselling typically deals with), investigate the initial reactions of respondents to communication with chatbot, the preferred style of communication etc.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50902 - Social sciences, interdisciplinary

Projekt

<a href="/cs/project/TL03000671" target="_blank" >TL03000671: Využití prvků umělé inteligence při poskytování odborného sociálního poradenství</a><br>

Návaznosti

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Rok uplatnění

2021

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

NORDSCI Conference Proceedings 2021, Book 1

ISBN

978-619-7495-14-0

ISSN

2603-4107

e-ISSN

—

Počet stran výsledku

7

Strana od-do

357-363

Název nakladatele

Saima consult Limited

Místo vydání

Sofia

Místo konání akce

neuvedeno

Datum konání akce

11. 10. 2021

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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