An Excellence Model Case Study Assessing the Gap in Managers' Views by Hierarchical Clustering

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F68407700%3A21220%2F24%3A00377185" target="_blank" >RIV/68407700:21220/24:00377185 - isvavai.cz</a>

Výsledek na webu

<a href="https://doi.org/10.12776/qip.v28i1.1924" target="_blank" >https://doi.org/10.12776/qip.v28i1.1924</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.12776/qip.v28i1.1924" target="_blank" >10.12776/qip.v28i1.1924</a>

Jazyk výsledku

angličtina

Název v původním jazyce

An Excellence Model Case Study Assessing the Gap in Managers' Views by Hierarchical Clustering

Popis výsledku v původním jazyce

Purpose: This paper highlights the importance of business excellence models for SMEs and compares results from different model versions and managerial perspectives. Methodology/Approach: In an SME case study, three EFQM versions were applied (START, START PLUS (both based on EFQM 2013) and EFQM 2020) to make a comparative analysis of evaluation results. It utilises hierarchical clustering to gauge managerial agreement and examines the shift from EFQM 2013 to EFQM 2020. Findings: The paper presents comparative results, emphasising differences in evaluations. These results underscore the robustness of EFQM model versions and the significance of assessing managerial perspectives. Research Limitation/implication: Similar analysis can be conducted for a large number of companies in order to make a comprehensive statistical comparison. Also, it could be useful to examine the differences among different branches of industry if there are any. Originality/Value of paper: It is believed that this study will contribute to the existing literature by presenting the case study implementation of the excellence models in an SME. A conducted case study increases originality in a value-added way by using managerial views’ evaluations.

Název v anglickém jazyce

An Excellence Model Case Study Assessing the Gap in Managers' Views by Hierarchical Clustering

Popis výsledku anglicky

Purpose: This paper highlights the importance of business excellence models for SMEs and compares results from different model versions and managerial perspectives. Methodology/Approach: In an SME case study, three EFQM versions were applied (START, START PLUS (both based on EFQM 2013) and EFQM 2020) to make a comparative analysis of evaluation results. It utilises hierarchical clustering to gauge managerial agreement and examines the shift from EFQM 2013 to EFQM 2020. Findings: The paper presents comparative results, emphasising differences in evaluations. These results underscore the robustness of EFQM model versions and the significance of assessing managerial perspectives. Research Limitation/implication: Similar analysis can be conducted for a large number of companies in order to make a comprehensive statistical comparison. Also, it could be useful to examine the differences among different branches of industry if there are any. Originality/Value of paper: It is believed that this study will contribute to the existing literature by presenting the case study implementation of the excellence models in an SME. A conducted case study increases originality in a value-added way by using managerial views’ evaluations.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2024

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Quality Innovation Prosperity

ISSN

1335-1745

e-ISSN

—

Svazek periodika

28

Číslo periodika v rámci svazku

1

Stát vydavatele periodika

SK - Slovenská republika

Počet stran výsledku

19

Strana od-do

88-106

Kód UT WoS článku

001196021300008

EID výsledku v databázi Scopus

2-s2.0-85191432352