Servisní služby k ERP systémům jako klíčový prvek kvalitní péče o zákazníka

Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F07%3A63506290" target="_blank" >RIV/70883521:28120/07:63506290 - isvavai.cz</a>
Výsledek na webu
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DOI - Digital Object Identifier
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Jazyk výsledku
angličtina
Název v původním jazyce
ERP systems customer service provision as a key element for quality customer care
Popis výsledku v původním jazyce
The services that are provided to ERP systems customers are becoming an increasingly important decision criterion - even in the ERP solution selection phase. The point of these sevices is to ensure the trouble.free running of the ERP system being implemented, as well as to cater for its future development. The competitive abilities of all of the members involved also have an important influence on th range, level and quality. This articel summarises current knowledge based on exclusive research into service provision offered by ERP systems suppliers on the Czech market.
Název v anglickém jazyce
ERP systems customer service provision as a key element for quality customer care
Popis výsledku anglicky
The services that are provided to ERP systems customers are becoming an increasingly important decision criterion - even in the ERP solution selection phase. The point of these sevices is to ensure the trouble.free running of the ERP system being implemented, as well as to cater for its future development. The competitive abilities of all of the members involved also have an important influence on th range, level and quality. This articel summarises current knowledge based on exclusive research into service provision offered by ERP systems suppliers on the Czech market.

Rok uplatnění
2007
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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