Human factor in business process management: modeling competencies of BPM roles

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F20%3A63525522" target="_blank" >RIV/70883521:28120/20:63525522 - isvavai.cz</a>

Nalezeny alternativní kódy

RIV/70883521:28160/20:63525522

Výsledek na webu

<a href="https://www.emerald.com/insight/content/doi/10.1108/BPMJ-04-2020-0161/full/html#loginreload" target="_blank" >https://www.emerald.com/insight/content/doi/10.1108/BPMJ-04-2020-0161/full/html#loginreload</a>

DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Human factor in business process management: modeling competencies of BPM roles

Popis výsledku v původním jazyce

industrial engineers based on qualitative research. Design/methodology/approach – The research methodology is a combination of a questionnaire survey and interviewing in Czech companies, which develop the process approach. The proposed competence models can be utilized during business process management (BPM) implementation while appointing process owners, analysts and industrial engineers and their further development. Findings – This paper emphasizes the role of human factor and presents research results concerning most important BPM roles and their competencies. Research limitations/implications – There is lack of research (a research gap) in the field of BPM roles, what they do and what they should do. Practical implications – A system of competence models is thus a tool for human resource management and should increase the success rate of BPM projects. Another possible utilization is in higher education in business administration. Social implications – Another possible utilization is in higher education in business administration. Originality/value – It proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.

Název v anglickém jazyce

Human factor in business process management: modeling competencies of BPM roles

Popis výsledku anglicky

industrial engineers based on qualitative research. Design/methodology/approach – The research methodology is a combination of a questionnaire survey and interviewing in Czech companies, which develop the process approach. The proposed competence models can be utilized during business process management (BPM) implementation while appointing process owners, analysts and industrial engineers and their further development. Findings – This paper emphasizes the role of human factor and presents research results concerning most important BPM roles and their competencies. Research limitations/implications – There is lack of research (a research gap) in the field of BPM roles, what they do and what they should do. Practical implications – A system of competence models is thus a tool for human resource management and should increase the success rate of BPM projects. Another possible utilization is in higher education in business administration. Social implications – Another possible utilization is in higher education in business administration. Originality/value – It proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

V - Vyzkumna aktivita podporovana z jinych verejnych zdroju

Rok uplatnění

2020

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Business Process Management Journal

ISSN

1463-7154

e-ISSN

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Svazek periodika

27

Číslo periodika v rámci svazku

1

Stát vydavatele periodika

GB - Spojené království Velké Británie a Severního Irska

Počet stran výsledku

31

Strana od-do

275-305

Kód UT WoS článku

000574459800001

EID výsledku v databázi Scopus

2-s2.0-85091319616