An Assessment of Tourist Satisfaction: A review of Some Precursors and Consequences

Kód výsledku v IS VaVaI

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Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

An Assessment of Tourist Satisfaction: A review of Some Precursors and Consequences

Popis výsledku v původním jazyce

This paper aims to review the relationships and assessment of some important precursors (drivers) and consequences related to tourist satisfaction. Tourist satisfaction is important and is considered at the forefront of the success of the tourism business. A document analysis approach has been used to track the precursors (drivers) and the consequences of tourist satisfaction from the literature. The review shows that emotions, service quality, previous visit, and internet accessibility are important precursors while customer loyalty, revenue growth, and corporate goodwill come up as important consequences. The offered conceptual framework and research propositions in the current study are quite helpful to conduct future analytical assessment and evaluation. The suggested drivers and consequences are also beneficial for managers to improve the outlook of businesses as policy options. Limitations and future research directions are discussed at the end part of the paper.

Název v anglickém jazyce

An Assessment of Tourist Satisfaction: A review of Some Precursors and Consequences

Popis výsledku anglicky

This paper aims to review the relationships and assessment of some important precursors (drivers) and consequences related to tourist satisfaction. Tourist satisfaction is important and is considered at the forefront of the success of the tourism business. A document analysis approach has been used to track the precursors (drivers) and the consequences of tourist satisfaction from the literature. The review shows that emotions, service quality, previous visit, and internet accessibility are important precursors while customer loyalty, revenue growth, and corporate goodwill come up as important consequences. The offered conceptual framework and research propositions in the current study are quite helpful to conduct future analytical assessment and evaluation. The suggested drivers and consequences are also beneficial for managers to improve the outlook of businesses as policy options. Limitations and future research directions are discussed at the end part of the paper.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50204 - Business and management

Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2020

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Proceedings of the 3rd International Conference on Tourism Research

ISBN

978-1-912764-54-9

ISSN

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e-ISSN

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Počet stran výsledku

8

Strana od-do

322-329

Název nakladatele

Academic Conferences and Publishing International Limited

Místo vydání

London

Místo konání akce

Valencia

Datum konání akce

27. 3. 2020

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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