Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F23%3A63544118" target="_blank" >RIV/70883521:28120/23:63544118 - isvavai.cz</a>

Výsledek na webu

<a href="https://www.tandfonline.com/doi/full/10.1080/14783363.2022.2039062" target="_blank" >https://www.tandfonline.com/doi/full/10.1080/14783363.2022.2039062</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1080/14783363.2022.2039062" target="_blank" >10.1080/14783363.2022.2039062</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis

Popis výsledku v původním jazyce

Anchoring on Socio-technical system (STS) theory, this study applied Delphi and analytic hierarchy process (AHP) techniques to explore the key factors and specific indicators of the TQM 4.0 model implementation in manufacturing enterprises. An analysis of two Delphi rounds through experts who are academia, consultants, and production/quality supervisors/managers found ten factors and 41 indicators. In the third round, the study weighted the importance of each factor and indicator through an analysis of the AHP technique. The research suggested that social factors were more important than technical factors. Importantly, the findings indicated three key factors of the TQM 4.0 model, including top management, quality culture 4.0, and integrating sustainable development. Furthermore, the study revealed that top management commitment, quality-driven mindfulness, and employee empowerment were specified as the most critical indicators of the TQM 4.0 model. Results could be valuable for both researchers and practitioners in assessing TQM 4.0 implementation in the manufacturing sector in the future.

Název v anglickém jazyce

Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis

Popis výsledku anglicky

Anchoring on Socio-technical system (STS) theory, this study applied Delphi and analytic hierarchy process (AHP) techniques to explore the key factors and specific indicators of the TQM 4.0 model implementation in manufacturing enterprises. An analysis of two Delphi rounds through experts who are academia, consultants, and production/quality supervisors/managers found ten factors and 41 indicators. In the third round, the study weighted the importance of each factor and indicator through an analysis of the AHP technique. The research suggested that social factors were more important than technical factors. Importantly, the findings indicated three key factors of the TQM 4.0 model, including top management, quality culture 4.0, and integrating sustainable development. Furthermore, the study revealed that top management commitment, quality-driven mindfulness, and employee empowerment were specified as the most critical indicators of the TQM 4.0 model. Results could be valuable for both researchers and practitioners in assessing TQM 4.0 implementation in the manufacturing sector in the future.

Druh

J_imp - Článek v periodiku v databázi Web of Science

CEP obor

—

OECD FORD obor

50204 - Business and management

Projekt

—

Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2023

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název periodika

Total Quality Management and Business Excellence

ISSN

1478-3363

e-ISSN

1478-3371

Svazek periodika

34

Číslo periodika v rámci svazku

1-2

Stát vydavatele periodika

GB - Spojené království Velké Británie a Severního Irska

Počet stran výsledku

15

Strana od-do

—

Kód UT WoS článku

000762250800001

EID výsledku v databázi Scopus

2-s2.0-85125949540