Impact of the mobile banking application ratings on the Vietnamese bank service income
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F23%3A63567358" target="_blank" >RIV/70883521:28120/23:63567358 - isvavai.cz</a>
Výsledek na webu
<a href="https://czasopisma.uni.lodz.pl/CER/article/view/17284" target="_blank" >https://czasopisma.uni.lodz.pl/CER/article/view/17284</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.18778/1508-2008.26.09" target="_blank" >10.18778/1508-2008.26.09</a>
Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
Impact of the mobile banking application ratings on the Vietnamese bank service income
Popis výsledku v původním jazyce
Based on the relationship between fintech and bank performance and the role of mobile ap- plications in bank operations, we investigate the impact of mobile banking application (MBA) ratings on bank service income. The quarterly data from the 15 biggest Vietnamese commer- cial banks in 2019-2020 were extracted from the public financial statements and the Google Play Store. The Generalized Least Squares method is applied to process the proposed regression models. We find a positive impact of MBA ratings on bank service income. We additionally ex- plore the MBA quality of a large bank that does not meet customer expectations and how the in- teraction between MBA ratings and leverage harms bank service income. Finally, users gener- ally appreciate the MBA quality, and COVID-19 does not affect the link between MBA ratings and bank service income. The study provides novel knowledge on customer behavior through MBA ratings and their effect on bank service income in an emerging country.
Název v anglickém jazyce
Impact of the mobile banking application ratings on the Vietnamese bank service income
Popis výsledku anglicky
Based on the relationship between fintech and bank performance and the role of mobile ap- plications in bank operations, we investigate the impact of mobile banking application (MBA) ratings on bank service income. The quarterly data from the 15 biggest Vietnamese commer- cial banks in 2019-2020 were extracted from the public financial statements and the Google Play Store. The Generalized Least Squares method is applied to process the proposed regression models. We find a positive impact of MBA ratings on bank service income. We additionally ex- plore the MBA quality of a large bank that does not meet customer expectations and how the in- teraction between MBA ratings and leverage harms bank service income. Finally, users gener- ally appreciate the MBA quality, and COVID-19 does not affect the link between MBA ratings and bank service income. The study provides novel knowledge on customer behavior through MBA ratings and their effect on bank service income in an emerging country.
Klasifikace
Druh
J<sub>SC</sub> - Článek v periodiku v databázi SCOPUS
CEP obor
—
OECD FORD obor
50204 - Business and management
Návaznosti výsledku
Projekt
—
Návaznosti
V - Vyzkumna aktivita podporovana z jinych verejnych zdroju
Ostatní
Rok uplatnění
2023
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název periodika
Comparative Economic Research-Central And Eastern Europe
ISSN
1508-2008
e-ISSN
2082-6737
Svazek periodika
26
Číslo periodika v rámci svazku
1
Stát vydavatele periodika
PL - Polská republika
Počet stran výsledku
16
Strana od-do
171-186
Kód UT WoS článku
000961493100009
EID výsledku v databázi Scopus
2-s2.0-85153848322