What Influences Guests’ Total Evaluation of Five-Star Hotels

Kód výsledku v IS VaVaI

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Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

What Influences Guests’ Total Evaluation of Five-Star Hotels

Popis výsledku v původním jazyce

This paper deals with question what influences guests’ total evaluation in five-star hotels. The aim of this paper is to find out whether there are some differences in guests’ reviews, if we compare: (1) guests on leisure trip and guests on business trip (i.e. purpose of the trip is studied), (2) guests who are solo traveller, then who travel in group or who travel in couple (i.e. kind of participants is studied) and (3) guests who stayed different number of nights in the hotel (i.e. length of guests’ stay is studied). For purposes of this paper, a database based on guests’ online hotel reviews on Booking.com was created: reviews given to chosen five-star hotels in Berlin (Germany) between May 2016 and November 2016 were analysed. The findings indicate guests’ evaluation depends only on the purpose of their trip whereas this evaluation depends neither on kind of participants nor on length of guests’ stay.

Název v anglickém jazyce

What Influences Guests’ Total Evaluation of Five-Star Hotels

Popis výsledku anglicky

This paper deals with question what influences guests’ total evaluation in five-star hotels. The aim of this paper is to find out whether there are some differences in guests’ reviews, if we compare: (1) guests on leisure trip and guests on business trip (i.e. purpose of the trip is studied), (2) guests who are solo traveller, then who travel in group or who travel in couple (i.e. kind of participants is studied) and (3) guests who stayed different number of nights in the hotel (i.e. length of guests’ stay is studied). For purposes of this paper, a database based on guests’ online hotel reviews on Booking.com was created: reviews given to chosen five-star hotels in Berlin (Germany) between May 2016 and November 2016 were analysed. The findings indicate guests’ evaluation depends only on the purpose of their trip whereas this evaluation depends neither on kind of participants nor on length of guests’ stay.

Druh

D - Stať ve sborníku

CEP obor

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OECD FORD obor

50200 - Economics and Business

Projekt

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Návaznosti

V - Vyzkumna aktivita podporovana z jinych verejnych zdroju

Rok uplatnění

2017

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

Education Excellence and Innovation Management trough Vision 2020: From Regional Development Sustainability to Global Economic Growth; Proceedings of the 29th International Business Information Management Association Conference

ISBN

9780986041976

ISSN

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e-ISSN

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Počet stran výsledku

13

Strana od-do

2533-2545

Název nakladatele

Internationa Business Information Management Association (IBIMA)

Místo vydání

Vienna, Austria

Místo konání akce

Vienna, Austria

Datum konání akce

3. 5. 2017

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

000410252702005