Understanding Online Reviews in All-Inclusive Hotels Servicescape: A Fuzzy Set Approach
Identifikátory výsledku
Kód výsledku v IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11320%2F23%3AQIRAGFCP" target="_blank" >RIV/00216208:11320/23:QIRAGFCP - isvavai.cz</a>
Výsledek na webu
<a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85146989974&doi=10.1080%2f1528008X.2023.2167761&partnerID=40&md5=c24b2c58cebda040261930f7c22ace77" target="_blank" >https://www.scopus.com/inward/record.uri?eid=2-s2.0-85146989974&doi=10.1080%2f1528008X.2023.2167761&partnerID=40&md5=c24b2c58cebda040261930f7c22ace77</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1080/1528008X.2023.2167761" target="_blank" >10.1080/1528008X.2023.2167761</a>
Alternativní jazyky
Jazyk výsledku
angličtina
Název v původním jazyce
Understanding Online Reviews in All-Inclusive Hotels Servicescape: A Fuzzy Set Approach
Popis výsledku v původním jazyce
"The concept of all-inclusive (AI) hotel service is complex and multidimensional; grounded on the SERVQUAL model, this research aims to identify the main components of AI service that moderate online ratings. Aside from the dimensions comprised in the SERVQUAL model, this research discusses price, place, and experiences as essential components in AI hotel ratings. This research was applied in the Algarve, a mature sun and sea destination with more than thirty all-inclusive hotels in operation since 2008. A fuzzy set qualitative analysis (fsQCA) approach is used from 6742 validated reviews of four- and five-star all-inclusive hotels retrieved from TripAdvisor between August 2003 and April 2019. Single constructs in the AI ecosystem have no impact as a rating enhancer on TripAdvisor, with two or more constructs necessary to trigger the goal. This research also contributes by applying a fuzzy set approach to the extracted user-generated content (UGC) regarding AI hotels on TripAdvisor and revealing the necessary and sufficient conditions through the identified constructs that most contribute to high online ratings. © 2023 Taylor & Francis Group, LLC."
Název v anglickém jazyce
Understanding Online Reviews in All-Inclusive Hotels Servicescape: A Fuzzy Set Approach
Popis výsledku anglicky
"The concept of all-inclusive (AI) hotel service is complex and multidimensional; grounded on the SERVQUAL model, this research aims to identify the main components of AI service that moderate online ratings. Aside from the dimensions comprised in the SERVQUAL model, this research discusses price, place, and experiences as essential components in AI hotel ratings. This research was applied in the Algarve, a mature sun and sea destination with more than thirty all-inclusive hotels in operation since 2008. A fuzzy set qualitative analysis (fsQCA) approach is used from 6742 validated reviews of four- and five-star all-inclusive hotels retrieved from TripAdvisor between August 2003 and April 2019. Single constructs in the AI ecosystem have no impact as a rating enhancer on TripAdvisor, with two or more constructs necessary to trigger the goal. This research also contributes by applying a fuzzy set approach to the extracted user-generated content (UGC) regarding AI hotels on TripAdvisor and revealing the necessary and sufficient conditions through the identified constructs that most contribute to high online ratings. © 2023 Taylor & Francis Group, LLC."
Klasifikace
Druh
J<sub>SC</sub> - Článek v periodiku v databázi SCOPUS
CEP obor
—
OECD FORD obor
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Návaznosti výsledku
Projekt
—
Návaznosti
—
Ostatní
Rok uplatnění
2023
Kód důvěrnosti údajů
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Údaje specifické pro druh výsledku
Název periodika
"Journal of Quality Assurance in Hospitality and Tourism"
ISSN
1528-008X
e-ISSN
—
Svazek periodika
""
Číslo periodika v rámci svazku
2023
Stát vydavatele periodika
US - Spojené státy americké
Počet stran výsledku
28
Strana od-do
1-28
Kód UT WoS článku
—
EID výsledku v databázi Scopus
2-s2.0-85146989974