Specificities of Reverse Logistics in Services

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F13%3A00068702" target="_blank" >RIV/00216224:14560/13:00068702 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

Specificities of Reverse Logistics in Services

Popis výsledku v původním jazyce

Objective: The main objectives were focused on gather information about reverse logistics management in services and to find the expected differences in some managerial issues of service companies concerning reverse logistics. Methodology/Approach: As the methodological approach exploratory research with some features of descriptive survey was applied. The data were collected through personal interviews with representatives of companies, divided for the purpose of analysis into groups of service-offering companies and groups of others industries. Statistical methods (frequency analysis, crosstabs, Chi-squared, Mann-Whitney U and t-tests) were applied to obtain the results. Major findings: The basic findings show on several differences between management of reverse logistics in services compared to other industries.

Název v anglickém jazyce

Specificities of Reverse Logistics in Services

Popis výsledku anglicky

Objective: The main objectives were focused on gather information about reverse logistics management in services and to find the expected differences in some managerial issues of service companies concerning reverse logistics. Methodology/Approach: As the methodological approach exploratory research with some features of descriptive survey was applied. The data were collected through personal interviews with representatives of companies, divided for the purpose of analysis into groups of service-offering companies and groups of others industries. Statistical methods (frequency analysis, crosstabs, Chi-squared, Mann-Whitney U and t-tests) were applied to obtain the results. Major findings: The basic findings show on several differences between management of reverse logistics in services compared to other industries.

Druh

D - Stať ve sborníku

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2013

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

6th international conference on services mamagement

ISBN

9781873640814

ISSN

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e-ISSN

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Počet stran výsledku

16

Strana od-do

778-793

Název nakladatele

Oxford Brookes University

Místo vydání

Oxford

Místo konání akce

Cyprus

Datum konání akce

23. 6. 2013

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

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