Customer Satisfaction and Financial Performance

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F16%3A00090905" target="_blank" >RIV/00216224:14560/16:00090905 - isvavai.cz</a>

Výsledek na webu

<a href="http://dx.doi.org/10.5593/sgemsocial2016B24" target="_blank" >http://dx.doi.org/10.5593/sgemsocial2016B24</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.5593/sgemsocial2016B24" target="_blank" >10.5593/sgemsocial2016B24</a>

Jazyk výsledku

angličtina

Název v původním jazyce

Customer Satisfaction and Financial Performance

Popis výsledku v původním jazyce

Customer is the most important element for each enterprise to be considered due to spending money to make purchase, repurchase and making reccomendation of purchase to other customers. So it is important as well to analyze satisfaction of the customers. Article is based on the relationship between the customer's satisfaction and the financial performance of the food producing enterprise. It is assumend that there is relationship which can be identified and used bz the managers in the future to promote financial results of the enterprise. Thus the purpose of the article is to identifiz and analzye relationship between the customer's satisfaction and the financial performance of the food producing enterprise. According to literature review there were made proposition about the analzyed relationship between the customer's satisfaction and the financial performance of the enterprise. there was questionaire survez conducted to get the information anout customer's satisfaction.

Název v anglickém jazyce

Customer Satisfaction and Financial Performance

Popis výsledku anglicky

Customer is the most important element for each enterprise to be considered due to spending money to make purchase, repurchase and making reccomendation of purchase to other customers. So it is important as well to analyze satisfaction of the customers. Article is based on the relationship between the customer's satisfaction and the financial performance of the food producing enterprise. It is assumend that there is relationship which can be identified and used bz the managers in the future to promote financial results of the enterprise. Thus the purpose of the article is to identifiz and analzye relationship between the customer's satisfaction and the financial performance of the food producing enterprise. According to literature review there were made proposition about the analzyed relationship between the customer's satisfaction and the financial performance of the enterprise. there was questionaire survez conducted to get the information anout customer's satisfaction.

Druh

D - Stať ve sborníku

CEP obor

—

OECD FORD obor

50602 - Public administration

Projekt

—

Návaznosti

S - Specificky vyzkum na vysokych skolach

Rok uplatnění

2016

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

3rd International Multidisciplinary Scientific Conference on Social Sciences & Arts SGEM 2016: Conference Proceedings

ISBN

9786197105759

ISSN

2367-5659

e-ISSN

—

Počet stran výsledku

7

Strana od-do

229-235

Název nakladatele

SGEM International Multidisciplinary Scientific Conference on Social Science and Arts

Místo vydání

Sofia

Místo konání akce

Albena

Datum konání akce

1. 1. 2016

Typ akce podle státní příslušnosti

WRD - Celosvětová akce

Kód UT WoS článku

000395727100031