TOOLS USED IN AN ENTERPRISE PROVIDING TELECOMMUNICATION SERVICES TO ENSURE FEEDBACK - CASE STUDY

Kód výsledku v IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F15%3A39900204" target="_blank" >RIV/00216275:25310/15:39900204 - isvavai.cz</a>

Výsledek na webu

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DOI - Digital Object Identifier

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Jazyk výsledku

angličtina

Název v původním jazyce

TOOLS USED IN AN ENTERPRISE PROVIDING TELECOMMUNICATION SERVICES TO ENSURE FEEDBACK - CASE STUDY

Popis výsledku v původním jazyce

At present, the situation on the Czech retail market for the provision of mobile telecommunication services is quite complex. There are three key businesses on the market operating mobile networks and providing mobile telecommunication services. Today itis already obvious that only such a provider will retain its position on the market in the long term that will be able to create and maintain positive relationships with its customers, enabling it to gain efficient feedback and constantly innovate the services provided in order to create a higher value than that offered by the competitors. Through an effective feedback, the enterprise needs to reveal key attributes of the service provided that will contribute to the satisfaction and loyalty of its customers. However, literature currently does not state how such a system of getting feedback in the telecommunications enterprise should look like. Therefore, the issue became the subject of the primary research conducted at the turn of 2014

Název v anglickém jazyce

TOOLS USED IN AN ENTERPRISE PROVIDING TELECOMMUNICATION SERVICES TO ENSURE FEEDBACK - CASE STUDY

Popis výsledku anglicky

At present, the situation on the Czech retail market for the provision of mobile telecommunication services is quite complex. There are three key businesses on the market operating mobile networks and providing mobile telecommunication services. Today itis already obvious that only such a provider will retain its position on the market in the long term that will be able to create and maintain positive relationships with its customers, enabling it to gain efficient feedback and constantly innovate the services provided in order to create a higher value than that offered by the competitors. Through an effective feedback, the enterprise needs to reveal key attributes of the service provided that will contribute to the satisfaction and loyalty of its customers. However, literature currently does not state how such a system of getting feedback in the telecommunications enterprise should look like. Therefore, the issue became the subject of the primary research conducted at the turn of 2014

Druh

D - Stať ve sborníku

CEP obor

AE - Řízení, správa a administrativa

OECD FORD obor

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Projekt

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Návaznosti

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Rok uplatnění

2015

Kód důvěrnosti údajů

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Název statě ve sborníku

SGEM2015: Conference Proceedings. Book 2. Vol. 2

ISBN

978-619-7105-47-6

ISSN

2367-5659

e-ISSN

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Počet stran výsledku

9

Strana od-do

971-979

Název nakladatele

STEF92 Technology Ltd.

Místo vydání

Sofie

Místo konání akce

Albena

Datum konání akce

26. 8. 2015

Typ akce podle státní příslušnosti

EUR - Evropská akce

Kód UT WoS článku

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